MC 19.11.0

Release Overview

PCoIP Management Console version 19.11 is a feature release with functional changes and bug fixes over release 19.05.

These release notes provide a summary of compatibility notes, resolved issues, and known issues for this release.

To evaluate PCoIP Management Console - ENTERPRISE features, request a 60-day enterprise trial license.

Note: After the 60-day trial expires, any installed licenses must be removed in order to install PCoIP Management Console - Enterprise or Free.

What's New in Release 2019.11

General Availability of Management Console RPM

With Redhat Package Manager (RPM), Management Console's data, certificates, and OS configurations are preserved during upgrades. With Management Console RPM, all Linux dependencies are installed so you can get up and operational quickly when you upgrade to a future release.

Account Lockout Changes

A Management Console user is now locked out for a period of 30 minutes when 6 consecutive failed login attempts occurred within 30 minutes.

Added User Principal Name (UPN) support

Users can now use UPN names to log into Management Console

Generic Tag and Device Description endpoint properties

Generic Tag and Device Description Endpoint Properties have been added to both the endpoint properties and filtering options.

Management Console Users can edit their own profile

Users of any role can now edit their own profile information when logged into the Management Console.

Security enhancements

This release contains improvements and enhancements around the security and stability of the Management Console.


Compatibility Notes Enterprise Edition Free Edition
This version of the PCoIP Management Console has been tested with Tera2 PCoIP Zero Client Firmware release 6.5. X X
This version of the PCoIP Management Console has been tested with Tera2 Remote Workstation Card Firmware release 5.1. X X
The OVA package for this version of PCoIP Management Console has been qualified against VMware ESXi versions 6.0, 6.5 and 6.7. X X
This version of the PCoIP Management Console has been tested with Tera2 PCoIP Zero Client Firmware release 6.5. X X
This version of the PCoIP Management Console has been tested with Tera2 PCoIP Zero Client Firmware release 6.5. X X

Resolved Issues

Power Down and Power Reset schedules are accessible


Power Down and Power Reset schedules are accessible even if a profile is assigned to groups used in those schedules.

Manual discovery works with all Centos supported nic names


Manual discovery works with all Centos supported nic names

Known Issues

Reset admin password generates an error when upgrading from 19.05.0 using RPM

94809 generates an exception after upgrading from 19.05 using RPM


To solve this problem, perform the following steps: # Log in to your MC VM console # run: psql pcoipmcdb postgres # In psql shell run: CREATE EXTENSION IF NOT EXISTS pgcrypto;

Schedule timezone conversion is not working properly


When editing or creating a schedule, Management Console will not convert the date/time properly between time-zones.


Use UTC timezone only.

Profile application fails with display rotation


Profile application fails when monitor emulation rotation is set to 90 degrees clockwise for the 2nd display.



Peer column is empty when added to the Endpoint table


If the peer column is added to the Endpoint table, it will show no value.


Press the refresh button on the Endpoints page after the peer column is added to the Endpoint table.

Endpoint Details shows non-compliance before settings available


A recently discovered online endpoint may show non-compliance for some endpoints and profile values in the Endpoints Details page, even though there is no endpoint data available yet.


Wait for the Management Console to complete getting settings information from the endpoint, or use the REFRESH button.

Auto Reconnect setting not forcing a reboot


The Auto Reconnect setting, which is an Advanced setting for Direct to Host + SLP Host Discovery should require a reboot when set. The Management Console, however, is not forcing the endpoint to reboot when this setting is changed via the profile.

Primary IPv6 DNS value not being verified


The Management Console is not verifying entered values in the Primary IPv6 DNS property. As a result, if an invalid value is entered, then the profile application will fail with the device returning the status: PEMSTATUSINVALIDNODEVALUE.


Manually ensure the Primary IPv6 DNS property value is correct.

No error message when attempting to delete a profile that is in use.


The error message "Error: Cannot delete profiles that are in-use. Please unassign the profile from all groups and try again." should display when attempting to delete a profile that is used by a group. Instead now there is an exception showing in the jetty log and no error message in the interface.

The certificate size in the certificate store of a profile is not accurate.


Certificates uploaded to store in profile does not show correct size after the profile is saved.

Filters for profile failure do not match the actual statuses.


Profile failure descriptions have been modified and the filters have not. This will result in not  being able to do a search on profile failure since it now reports as profile failure offline.

Certificate status filters show Remote Workstation Cards


Certificate status filters show Remote Workstation Cards in the results even though certificates cannot be provisioned to those endpoints by SCEP.

CA Identifier field cannot be cleared


When creating an ENDPOINT CERTIFICATE rule, the CA Identifier field cannot be replaced with an empty value.


To clear the value on endpoints, first delete the original rule and then create a new one with no CA Identifier value.

Not all endpoints move between groups


Some endpoints may not move between groups if a large number of endpoints (for example > 1500) are selected to be moved.

MOVE TO GROUP dialog not showing any groups


The MOVE TO GROUP dialog box may not show any groups if some groups in the hierarchy share very similar names, only differing by the absence or presence of spaces.


Rename one of the groups so that it contains a different non-whitespace character.

Dashboard Endpoints Requiring Reboot reports incorrect number


The dashboard Endpoints Requiring Reboot link displays an incorrect number of endpoints requiring reboot. This is observed after clicking on the link, the Endpoints table count does not match that displayed on the dashboard.

This can happen when updating Remote Workstation Cards, the dashboard count may not update after the Remote Workstation Card has been rebooted.

Database migration fails when the session timeout is exceeded


If a database migration exceeds the configured session timeout of the PCoIP Management Console web interface, the database may shift to in an inconsistent state. When this happens the log file will contain java.lang.IllegalStateException and java.lang.NullPointerException errors.


Prior to performing the database migration, set the session timeout to Never.

Refresh button does not reset itself


The Refresh button on the Endpoints Details page may remain in the Refreshing state after being pressed.

Some filters not correctly operating


The following filters do not correctly filter the endpoint table contents in this release:

  • Profile Mismatch
  • Power Reset
  • Certificate Expiry date
  • Get All Settings
  • Network Location
  • MAC Address
  • IP Address
  • Firmware Upload

Text cannot be edited from middle of the group move dialog using IE11


When using Internet Explorer 11, if the cursor is placed mid-text in the search text field of the group move dialog, after typing a character the cursor will jump to the end of the line.


When retyping the content, erase it all and type from an empty text field. Or alternatively switch to Chrome, Firefox or Edge.

Request Certificate stays "in progress" if endpoint rejects server address


If the endpoint rejects the certificate server address, then the Request Certificate assignment will remain "in progress" and never get set to "failed".

Path required in SCEP server URI


The SCEP server URI in the Endpoint Certificate page will reject any URI that does not include path. For example, will fail but [] will pass.

Monitor Emulations are not migrated from Management Console 1.x


A migration from Management Console 1.x will successfully migrate the Monitor Emulation setting for Video Port 1, but the other Video ports will be set to 'Disable' after the migration.

Single character top level domain (TLD) invalid for View Connection Server


Single character top level domain (TLD) are rejected in the Server URI field of Session Connection Type "View Connection Server". For example, https://server.domain.x will be rejected.

Web browser may cache content from before upgrade


After an upgrade some web browsers may cache content from the previous release of the Management Console resulting in some new features or changes not rendering properly


Clear the web browser's cache.

Migrations from releases prior to 2.5 may fail


Migrating PCoIP Management Console deployments to PCoIP Management Console 2.5.1 or 3.0.0 may fail with a corrupted database due to the database restore taking too long. This issue stems from a known issue (68605) in older releases (2.4 and earlier), which results in excessively large or corrupted database backups.


See KB 1029 for instructions on cleaning the database prior to backup.

Migrated profiles fail to apply settings if the firmware has changed from 5.x to 6.x during the migration


If a profile in a previous release of Management Console was configured for firmware 5.x, is migrated to Management Console 3, and only firmware 6.0.0 or higher is installed, then when the profile is next applied, it will upgrade endpoints to the new firmware but fail to apply the profile settings with the status SKIPPED.


Upload firmware 5.x into Management Console 3. Edit the profile with this problem. Change the profile to the 5.x firmware and save it. Change the profile back to firmware 6.x and save it.

Power Reset statuses incorrect after group or profile change


When an endpoint is moved between groups, or the profile for the group is changed, then all statuses in the Endpoint table should update and either be unknown, or recalculated based on the new group or profile. This does not occur for 'Firmware Power Reset' and 'Profile Power Reset' statuses. These two status values continue to have the previous value.

Certificate Status incorrect after changes outside of Management Console


The certificate status of an endpoint can be incorrect if the certificate store or 802.1x settings are modified on the endpoint  (or endpoint is factory reset) from outside of the Management Console.

Some predefined filters not showing results


The predefined filters Endpoint Updates Pending, and Endpoints Waiting on Restart do not consistently display endpoints matching those states.

APPLY profile active when it should be disabled


The APPLY menu item under the PROFILE menu in the ENDPOINTS page is displayed as being active even when there is no profile associated with the selected group or endpoints.

Mouse hover is not revealing all active filters


If more than two filters are active on the ENDPOINTS page, then hovering over the filter list will not reveal all of the active filters.

Remote Configuration Internal and External Address Port always required


Remote Configuration (Settings > Remote) cannot be saved if the Internal Address and External Address do not have port number entered even though the help tip states that the port is only required for non-default port values.

Changing system certificate disables users


Changing the certificate for the Management Console will disable all users except the one that updated the certificate.


Log back in after changing the certificate and re-enable the users.

Endpoint settings temporarily removed from database during upgrade from Management Console 2.x to 3.0


When migrating from Management Console 2.x to 3.0, if there are profiles that contain zero client firmware 6.0.0, then the settings data of the endpoint will be dropped from the Management Console. The information will repopulate the next time the endpoint reports its current settings back to the Management Console.


Remove firmware 6.0.0 from profiles prior to upgrading or wait for endpoints to report all their settings back in.

Profile application fails when "Server URI" and "DNS Name or IP Address" are too long


Profile settings permit values that are too long for the "Server URI" and "DNS Name or IP Address" settings result in failed profile applications.


Ensure values for "Server URI" and "DNS Name or IP Address" are no more than 67 characters long.

Incorrect empty value for "Pool Name to Select" is shown


Blank values for the profile setting "Pool Name to Select" are incorrectly shown as "Not Set" on the Endpoint Details page.

Session -> Server URI setting not always being set on endpoint


The Server URI setting for the View Connection Server session type is not always applied to the endpoint.

A new session type may not get applied to an endpoint if the profile setting is missing the server URL.


A new session type may not get applied to an endpoint if the profile setting is missing the server URL.

Blank values are not accepted for View Connection Server advanced "Custom Session SNI" setting


Blank values are not accepted for View Connection Server setting Custom Session SNI found in the advanced section.

OSD Logo is not saved if profile firmware version is switched on a new profile


When creating a new profile, if the OSD logo is set, the profile saved and then the firmware version changed, the OSD logo will not be in the profile.


Save the profile. Exit the profile, and return to add the OSD Logo.

Some comparisons for IP Address and MAC Address filters do not work correctly


The comparison values of "is greater than" and "is not" are not producing results for the IP Address and MAC Address filters and may result in a "ValidationException" entry in the console log file.

ENDPOINT -> DETAILS active when it should be disabled


When selecting a group in the ENDPOINTS table, the ENDPOINTS -> DETAILS menu item is shown as active when it should be disabled.

Exporting the results of a search will show empty values in the Profile column.


Exporting the results of a search will show empty values in the Profile column.

Error 500: Internal Server


On some pages, if it is left idle for an excessive period, the Management Console may display an Error 500: Internal Server page.


In your web browser, go back to the base URL of the Management Console and re-login.

Some endpoints that have not connected in a long time show as online


Some endpoints that have not connected in a long time show as online.

Profile Mismatch column on the Endpoint's page incorrectly shows True


The Endpoints page table incorrectly shows Profile Mismatch is True for some zero clients even though the Endpoint Details page does not show any mismatches.

Web interface unavailable for a Management Console with DHCP assigned host name.


Users are not able to log into the Management Console web interface when the DHCP server assigns a host name to the Management Console Virtual Appliance. The error shown on the login page is "Waiting for the server to start."


Follow the steps described in knowledge base article KB 1450.

Disabling individual schedule does not work without start time.


Disabling individual schedule does not work if the user selects only the date without a start time.


Ensure your schedule has a start time in addition to a start date.

Incorrect count for additional schedules on dashboard


The 'more schedules' text in the Dashboard section for Upcoming Schedules always states '(1) more schedules' regardless of how many schedules are upcoming but do not fit in the view.

Profile mismatch reported when Authorized Devices is set to 'Any'


The endpoint details page will report a device as having a profile mismatch if the profile settings for the profile applied to the device has Peripherals > Authorized Devices set to Any Device Class, Any Sub Class, or Any Protocol.

New features from latest PCoIP Management Console disappear when using FQDN instead of IP address


Some web browsers retain cache from previous releases of PCoIP Management Console cache, therefore features from the new version of PCoIP Management Console disappear when using FQDN instead of IP address.


Clear the web browser's cache.

Exporting endpoints on Firefox downloads a file with unexpected filename and without '.csv' file extension


Exporting the endpoints on Firefox downloads a file with an unexpected filename and without '.csv' file extension. Following this, the 'Endpoints' page briefly displays a 'Server not responding' message and jumps to the dashboard.


At the time of saving, rename the file.

Session filters return no results


Applying filters for Session Status 'In Session' or 'Out of Session' does not display devices in the endpoints table.

Deleting a group will silently delete auto-configuration rules


When a group is deleted, all auto-configuration rules assigned to that group will also be removed without any notification.

Endpoint naming using Group Naming does not work with auto configuration


To give zero clients with auto configuration a Primary Group Name and/or Deepest Sub-group Name, go to Settings > Naming and select moved between grouped and ungrouped rule in the Rename Endpoints when tab.

PCoIP Management Console does not check the value of device bandwidth setting


The PCoIP Management Console Profile editor does not enforce the requirement that Bandwidth Floor ≤ Bandwidth Target ≤ Bandwidth Limit. Profile content that does not meet this requirement will fail to apply to a zero client.


Ensure that the profile content meets the requirements. Consider setting all three values in the profile to ensure this.

Endpoint labels with underscore characters at the start or end are not displayed properly


Endpoints that have the underscore character '_' at the start and/or end of the label are not properly displayed in the PCoIP Management Console. Blank fields are shown instead of endpoint data.


Avoid underscores at the start and end of endpoint labels.

Daily schedules may occur one additional time


Daily recurring schedules may occur one additional time after the End Date and Time set in the schedule.

Profile's HD Audio setting may fail if set differently to Local USB Audio Driver


PCoIP Management Console profiles that set Local USB Audio Driver to Enable must also set HD Audio to Enable. Otherwise, the profile will fail to apply to zero clients that have HD Audio disabled.