Teradici PCoIP Hardware Accelerator (APEX 2800) Software 2.4.0 Release Notes

Release Status: General Availability (GA)

Release Overview:

Teradici PCoIP Hardware Accelerator (APEX 2800) Drivers Package 2.4.0 is a release that includes the latest drivers for VMware Horizon 6.0 (from VMware View 5.2) as well as ESXi 5.5 (from ESXi 4.1).


Teradici PCoIP Hardware Accelerator (APEX 2800) Drivers Packages are specific to the ESXi version being used and includes the VM driver package(apex2800-2.4.0-rel-35302.exe) and the ESXi driver (apex2800-rel-<esxi version>.zip). 


Key Release Details
APEX 2800 driver release 2.4.0 includes support for the latest ESXi 5.5 release and VMware Horizon 6.0 (VDI desktop ONLY).  Please review the release notes within the downloadable zip file.


Compatibility Notes

Teradici PCoIP Hardware Accelerator (APEX)

  • APEX PCIe Card reference T2800H0100, Rev 02
  • APEX Low Profile PCIe card reference T2800H0101, Rev 01
  • APEX MXM for HP Blade servers, card reference T2800H0200, Rev 01
  • Amulet HotKey DXM-A APEX for Dell Blade servers

Endpoint (client)

  • PCoIP devices should be running firmware release 4.0.3 (Tera2)  or 4.0.2 (Tera1) or higher
  • All VMware View soft and thin clients

ESXi Driver Release 2.4.0 tested with:

  • ESXi 5.5 Patch 2 (build 1892623)
  • ESXi 5.1 Express Patch 5 (build 1900470)
  • ESXi 5.0 Express Patch 6 (build 1918656)
  • ESXi 4.1 Patch 11 (build 1682698)

VMware View Driver Release 2.4.0 tested with:

  • VMware Horizon 6.0 (with View)
  • VMware Horizon View 5.3
  • VMware Horizon View 5.2


Key Resolved Issues
10520 - On a dual-monitor system with image caching enabled, trail artifacts occurred
when a window was moved from one display to another. This issue is now fixed.
10625 - Occasionally when using multi-monitor PCoIP sessions, some tearing was
observed when display activity occurred on both displays simultaneously, e.g.,
when dragging windows across both displays. This issue is now fixed.
10664 - Image caching was not working when more than one display was connected to a
VM. This issue is now fixed.


Key Known Limitations
Some customers have reported occasional profile application issues on HP Virtual Connect with the PCoIP Hardware Accelerator installed. Under investigation. Please open a ticket if you experience this issue.
6622 - With certain workload types, the Horizon View client output frame rate is sometimes slightly lower when a display is being processed by the PCoIP Hardware Accelerator. Teradici PCoIP zero clients are unaffected.

13184 - Reports of a Purple Screen event have occasionally occurred on ESXi 5.0.0 servers with an MXM mezzanine card installed. Teradici is currently investigating this problem.

13373 - If a user drags a window while a VMotion migration is in progress, the session may freeze and stop responding.
13379 - An image may not build to a completely lossless state if a user drags the image around while the build-to-lossless process is occurring.

13490 - Occasionally a user's screen may go blank. The screen will return to normal after a second.

In some occasions, you might experience a reduction of frame per seconds in a GPU Pass through environment (vDGA).

The above known issues are under investigation. Please subscribe to this knowledge base item to receive updates.