Teradici PCoIP Hardware Accelerator (APEX 2800) Software 2.4.2 Release Notes

Release Status: General Availability (GA)

Release Overview:

This maintenance release includes an updated ESXi 5.5 driver to support ESXi 5.5 Update 2. Only the ESXi 5.5 driver has changed in this release. Other ESXi drivers have no changes.

The virtual machine driver has not been changed and does not require installation. Administrators need only ensure that they have version 2.4.1 of the virtual machine driver installed.


    Teradici PCoIP Hardware Accelerator (APEX 2800) Drivers Packages are specific to the ESXi version being used and includes the VM driver package(apex2800-2.4.1-rel-38165.exe) and the ESXi driver (apex2800-rel- 


    Key Release Details
    APEX 2800 driver release 2.4.2 includes support for ESXi 5.5 Update 2 release and VMware Horizon 5.0 - 6.0.1(VDI desktop ONLY). Please review the release notes within the downloadable zip file.


    Compatibility Notes

    Teradici PCoIP Hardware Accelerator (APEX)

    • APEX PCIe Card reference T2800H0100, Rev 02
    • APEX Low Profile PCIe card reference T2800H0101, Rev 01
    • APEX MXM for HP Blade servers, card reference T2800H0200, Rev 01
    • Amulet HotKey DXM-A APEX for Dell Blade servers

    Endpoint (client)

    • PCoIP devices should be running firmware release 4.0.3 (Tera2) or 4.0.2 (Tera1) or higher
    • All VMware View soft and thin clients

    ESXi Driver Release 2.4.2 tested with:

    • ESXi 5.5 Update 2 (build 2068190)

    VMware View Driver Release 2.4.1 tested with:

    • VMware Horizon View 6.0.1
    • VMware Horizon View 5.3
    • VMware Horizon View 5.2
    • VMware Horizon View 5.1
    • VMware Horizon View 5.0


    Key Resolved Issues
    Added support for ESXi 5.5 Update 2


    Key Known Limitations
    Some customers have reported occasional profile application issues on HP Virtual Connect with the PCoIP Hardware Accelerator installed. Under investigation. Please open a ticket if you experience this issue.
    6622 - With certain workload types, the Horizon View client output frame rate is sometimes slightly lower when a display is being processed by the PCoIP Hardware Accelerator. Teradici PCoIP zero clients are unaffected.

    13184 - Reports of a Purple Screen event have occasionally occurred on ESXi 5.0.0 servers with an MXM mezzanine card installed. Teradici is currently investigating this problem.

    13373 - If a user drags a window while a VMotion migration is in progress, the session may freeze and stop responding.
    13379 - An image may not build to a completely lossless state if a user drags the image around while the build-to-lossless process is occurring.

    13490 - Occasionally a user's screen may go blank. The screen will return to normal after a second.

    In some occasions, you might experience a reduction of frame per seconds in a GPU Pass through environment (vDGA).

    The above known issues are under investigation. Please subscribe to this knowledge base item to receive updates.