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Key Concepts

The following concepts are terms used in the documentation and can be referred to when using Cloud Access Manager (CAM).

Organization – A user or group in possession of a valid Cloud Access Software license.

Organization Administrators – People who can manage Cloud Access deployments, Cloud Access Connectors, remote workstations within CAM.

Deployment – A way to organize the provisioning and power management of remote workstations as well as entitling users, from the Active Directory (AD), to these remote workstations. Each deployment may only have a single AD configuration. For more information on AD configuration with Cloud Access Manager, see here.

  • Use case: an IT admin would like to setup a production and a staging (or sandbox) environment. Two Cloud Access deployments would be setup, one called production and the other called staging.
  • Use case: a service provider is managing the environment for three customers. Three Cloud Access deployments would be setup: Acme Association, Better Biz, and Cool Company.
  • Use case: an IT admin would like to setup a production and a DR (disaster recovery) environment. Two Cloud Access deployments would be setup, one called production and the other called DR.
  • Use case: an IT admin wants segregated groupings of remote workstations and access policies.

Remote Workstation – A remote desktop running Windows or Linux OS.

Cloud Access Connector – Software that is installed in a customer environment, for example Google Cloud Platform (GCP), Amazon Web Services (AWS), Azure or on-premises, that provides connectivity between the PCoIP clients and the remote workstations.The Cloud Access Connector provides a single point of entry into a deployment of remote workstations. It communicates with the CAM Service (SaaS operated by Teradici) and is part of a deployment. A deployment can have one or more Cloud Access Connectors. You cannot configure multiple Cloud Access Connector's in the same deployment to different ADs or with different AD configurations. It includes a NAT function for access through an IP address.

  • Use case: an IT admin has a hybrid environment where some remote workstations are on-premises and others are in the cloud (i.e. GCP, AWS, Azure, on-premises). For a given deployment, a connecter would be installed within the customer’s cloud subscription as well as a connecter would be installed within the customer’s on-prem environment (i.e. a VM running on ESXi). The customer should use the Connector that is geographically closest to their associated workstation to minimize egress costs and ensure the best performance.
  • Use case: an IT admin has three offices (London, San Francisco, and New York) where remote workstations are deployed in the cloud (i.e. GCP, Azure, or AWS) which are closest to these three offices. For a given deployment, three Connectors would be installed within the customer’s cloud subscription in London, WestUS and EastUS.

Users – People that are present in the AD. These people are assigned remote workstations to connect to.

CAM Admin Console - A web application that can be used by an IT admin to manage and assess their Cloud Access deployments, Connectors and remote workstations. It can be accessed by opening a web browser and connecting to https://cam.teradici.com/.

Cloud Access Manager Management Interface - A legacy web interface that exists within the Cloud Access Connector. It should only be used for Azure deployments. For AWS, Google Cloud and On-Prem deployments we recommend using the CAM Admin Console.

Private Cloud - Computing services offered over the internet or a private internal network to select users instead of the general public. Private Cloud is used to define clouds or hypervisors that Cloud Access Manager is unable to directly interact with.

On-Premises - Also sometimes shortened to On-Prem, this is services and applications that run on a customer's hardware within their own data centre.