System Requirements

The following section lists the system requirements for Cloud Access Connector, Cloud Access Software, DC servers, authentication service and browsers compatible with the Cloud Access Manager Admin Console.

Cloud Access Connector¶

• Ubuntu Server 18.04.
• At least 4GB RAM.
• 20GB available storage or more.
• 2 vCPUs or more.

For information on the session establishment and session bandwidth limits when working with external connections, see here.

These environment conditions must be met:

• The server must be able to resolve the AD domain.

• You must be able to access the server using SSH.

• You must have superuser (sudo) privileges on the server.

Supported Browsers for the Admin Console¶

• Firefox
• Google Chrome

Supported Domain Controller Servers¶

• Windows 2016 Server with Secure LDAP (LDAPS) enabled.
• Windows 2012 R2 Server with Secure LDAP (LDAPS) enabled.
• Windows 2019 Server with Secure LDAP (LDAPS) enabled.

Authentication Service¶

Cloud Access Manager Admin Console

• Azure Active Directory organizational email address or a G-Suite or Google Cloud Identity enterprise account.

Remote Workstations and Workstaton users

• Active Directory.

Cloud Access Software¶

• License registration code emailed from Teradici in the form of ABCDEF1234@AB12-C345-D67E-89FG.
• A PCoIP Standard or Graphics agent installed on the remote workstation.
• To connect to remote workstations you require a client. The following are the supported clients with Teradici:
  • Teradici PCoIP Software Clients for Mac, Windows or Chrome OS
  • Teradici PCoIP Mobile Clients for iOS and Android tablets
  • Teradici PCoIP Zero Clients

Required External Connections¶

The Cloud Access Manager requires certain external connections and sites to be available to enable the Cloud Access Manager Service to function properly. The following sites need to be whitelisted and should be available to access:

• cam.teradici.com

  This is Cloud Access Manager. It is required for both API usage and to access the Cloud Access Manager Admin Console user interface.

• archive.ubuntu.com

  Source for first-party Ubuntu packages; required so that the OS on the Cloud Access Connector remote workstation can be kept up to date. This address is location dependent, so for example if you are in the USA it would be us.archive.ubuntu.com, or if you were in Canada it would be ca.architve.ubuntu.com.

• teradici.compliance.flexnet.com

  Required for license verification when installing the Cloud Access Connector. Required for Cloud Access Software Agent license activation and verification during session establishment.

• teradici.bintray.com

  Source for Cloud Access Connector components, configuration files and the Cloud Access Connector installer; required in order for the Cloud Access Connector to be installed, configured and updated over time.

• docker.cloudsmith.io

  This is used by the installer to download docker containers used by the Cloud Access Connector that are developed and maintained by Teradici.

• dl.teradici.com

  Source for Cloud Access Connector components, configuration files and the Cloud Access Connector installer; required in order for the Cloud Access Connector to be installed, configured and updated over time.

• download.docker.com

  Source for Docker; required so that Docker can be installed to run the Cloud Access Connector.

• sumologic.com

  Endpoint for log aggregation; logs from the Cloud Access Connector components are sent to Sumo Logic. For more details on the information we collect and how we collect it, please see the Cloud Access Manager Privacy Policy.

• teradici-docker-registry.bintray.io

  This is used by the installer to download docker containers used by the Cloud Access Connector that are developed and maintained by Teradici.

• hub.docker.com

  This site is used to download the public docker containers. These are not maintained by Teradici.

The following domain networks need to be whitelisted:

• teradici.compliance.flexnetoperations.com: This domain is used by the installer for licensing and validating the registration code. It is the operations website for Flexera.
• akamai.bintray.com: This is a Teradici docker container repo.
• registry-1.docker.io: This is a public docker repo.
• production.cloudflare.docker.com: This is a public docker repo.