Anyware Connector Support Bundle on RHEL/Rocky Linux
If you encounter an issue with the Anyware Connector on RHEL/Rocky Linux, it is possible to generate a support bundle that can be sent to the HP support team to investigate and resolve.
To generate the support bundle, run the following command:
sudo /usr/local/bin/anyware-connector diagnose --support-bundle
tar.gz
file is located under the /tmp/ directory with a name formatted as follows:
/tmp/anyware-connector-support-bundle-(date)-(time).tar.gz
Support Bundle Information and Logs¶
The support bundle collects the various information from the system and then zip the files into a .tar.gz
file in the /tmp directory.
Once you unzip the file the structure is as follows:
- files/etc folder contains files with OS level information:
- issue file contains a copy of all contents from the /etc/issue file.
- os-release file contains all operating system identification data that was found in the /usr/lib/os-release file.
- **systemd/system/k3s.service**folder contains the information about
k3s.service
configuration.
- files/var/log/anyware-connector folder collects all of the Anyware Connector log files, for example generate, configure, diagnose, install logs.
The out folder collects outputs from running various commands to expose the details of relevant system information and Anyware Connector backend services, as outlined below:
- os folder contains the following files:
- dmesg.out file contains the output of command
dmesg
. - ls_-l@var@crash.out file contains the output of the command
ls -l /var/crash
. - pgrep_-l_k3s.out file contains the output of the command
pgrep -l k3s
. - ps_wwauxfx.out file contains the output of the command
ps wwauxfZ
. - ss-aux.out file contains the output of the command
ss -ax
. - who.out file contains the output of the command
who
. - dnf_list_--installed_--disablerepo=*.out file contains the packages that are currently installed on the system and their versions.
- dmesg.out file contains the output of command
- The firewall folder contains the outputs of the command
firewall-cmd --list-services
. - The network folder displays the following network files:
- netstat_-Wnap.out file contains the output of the command
netstat -Wnap
. - ip_add.out file contains the output of the command
ip add
. - selinux folder contains the following files:
- semodule_-l.out file contains the output of the command
semodule -l
. - sestatus.out file contains the output of the command
sestatus
.
- semodule_-l.out file contains the output of the command
- netstat_-Wnap.out file contains the output of the command
- The deployments folder contains the following files:
- kubectl_get_deployment.out file is the output of the command
kubectl get deployments
that lists the status of all deployments for Anyware Connector services. - The description of the deployment for each of the deployments through the output of the command
kubectl describe
. - The deployments information is retrieved from the following namespaces:
kube-system
,kube-public
,kube-node-lease
,connector
,logging
, andingress-nginx
.
- kubectl_get_deployment.out file is the output of the command
- The pods folder contains the following files:
- kubectl_get_pods.out file is the output of the command
get pods
that lists the status of all pods for Anyware Connector services. - The description of a pod for each of the pods through the output of the command
kubectl describe pod
- The pod information is retrieved from the following namespaces:
kube-system
,kube-public
,kube-node-lease
,connector
,logging
, andingress-nginx
.
- kubectl_get_pods.out file is the output of the command
- logs folder contains the following files:
- The log files for each pod.
- The logs files are retrieved from the following namespaces:
kube-system
,kube-public
,kube-node-lease
,connector
,logging
, andingress-nginx
.
- The services folder contains the following files:
- kubectl_get_services.out file is the output of the command
get services
that lists the status of all services for Anyware Connector services. - The description of a service for each of the services through the output of the command
kubectl describe services
- The services information is retrieved from the following namespaces:
kube-system
,kube-public
,kube-node-lease
,connector
,logging
, andingress-nginx
.
- kubectl_get_services.out file is the output of the command
- secrets folder displays the output of the command
kubectl get secrets
and displays the following files:- kubectl_get_secrets.out file is the output of the command
get secrets
that lists the status of all services for Anyware Connector services. - The description of a secrets through the output of the command
kubectl describe secrets
. - The secrets information is retrieved from the following namespaces:
kube-system
,kube-public
,kube-node-lease
,connector
,logging
, andingress-nginx
.
- kubectl_get_secrets.out file is the output of the command