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Resetting to Factory Defaults

You can reset your PCoIP endpoint parameters to the factory default values stored in flash memory. Before resetting your endpoint, you should have a thorough understanding of your current configuration. A factory reset may require you to perform additional configurations or it may require your endpoint to connect to a Management Console should you not be at the location of your endpoint.

If your on-premises endpoint was managed by a Management Console prior to performing a factory reset, the settings to connect to your Management Console will be lost. To get your endpoint back into the Management Console when on premises, you should have your endpoint configured for auto discovery. For further DHCP and DNS autoconfiguration directions, see PCoIP® Management Console Administrators’ Guide sections Configuring DNS for Endpoints that use Autodiscovery: or Configuring DHCP for Endpoints that use Autodiscovery:. When configured for autodiscovery, your endpoint will automatically check back into the Management Console when connected to the network. After it establishes communication with the Management Console, ensure it is in the correct Management Console Group and apply any profiles that are required for that endpoint. See Configuring Endpoint Management Discovery Methods for information on where to configure your discovery settings.

If your endpoint was configured for manual discovery prior to performing a factory reset, you might have additional configurations to perform to get it back to the management state you need. For instance, when using self-signed certificates you might have to upload this certificate to the PCoIP endpoint certificate store and then enter the URL for the Management Console in the AWI Management page.

Using jumper 15 is generally not required as you can reset the PCoIP Remote Workstation Card parameters from the AWI (Configuration > Reset Parameters).

Software Reset Parameters

To reset the endpoint to factory default settings:

  1. Browse to the AWI Reset Parameters page, and click the Reset button and select OK on the warning message that appears.

  2. Then click the Reset button for the Reset PCoIP Processor setting.

  3. Then select OK to acknowledge the next message that advises the changes will take affect on the next host system restart.

Factory Default Values

Resetting parameters to factory default values does not revert the firmware.

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AWI Reset Parameters page


All external connectors on Tera2 PCoIP Remote Workstation Cards are for diagnostic purposes. Jumpers J15 and J25 are configurable and their functions are described below.

The picture below shows the location of the jumpers on a Tera2 PCoIP Remote Workstation Card.

Card Jumper Pins

Jumper J15 Reset Parameters

This jumper will reset parameters on the host card back to factory default settings.

To reset:

  1. Place the jumper on pins 2 and 3 on a PCoIP Remote Workstation Card. If installed into the host PC, ensure the host PC has no power supplied to it.

  2. Power on the host PC and wait until the heartbeat pulse is visible on the PCoIP Remote Workstation Card. The PCoIP heartbeat LED flashes twice quickly followed by a slight pause.

  3. Power down the host PC containing the PCoIP Remote Workstation Card.

  4. Put jumper back to pin 1-2.

  5. Power on the host PC.

Jumper J25 Isolated Ground

Adjustment of the ground jumper is not normally required. The power button output from the host card is isolated so that it can be connected to the motherboard in either polarity. Some motherboards do not work with an isolated input and thus require the ground jumper to be installed. This is done by shorting pins 2-3 which requires the power cable to match polarity with the motherboard pins. When left on the default settings (pins 1-2 shorted), the polarity of the power cable is ignored as the power button is now isolated.


There are 4 LEDs on the back of the Tera2 PCoIP Remote Workstation Card that serve the same purpose on both the dual and quad cards. The 2 PCoIP LEDs show the health of the PCoIP Remote Workstation Card and the 2 NIC LEDs indicate the NIC status.


  • PCoIP Heartbeat Red LED has a heartbeat icon above it. This LED will normally blink indicating normal operation

  • PCoIP Status Green LED has a PCoIP icon below it. This LED will be solid green when in session.

  • NIC RJ45 Green LED indicates network activity. This LED blinks during network activity indicating normal operation.

  • NIC RJ45 Yellow LED indicates the connections state and is solid when a network connection is established.