Creating a Technical Support File¶

Teradici may request a support file from your system in order to troubleshoot and diagnose PCoIP issues.

The support file is a tar.gz archive containing PCoIP Software Client for macOS logs and other diagnostic data that can help support diagnose your problem.

To create a support file:

1. Open a terminal window.
2. Launch the support bundler:

sudo /Applications/PCoIPClient.app/Contents/Resources/pcoip-client-support-bundler

The file will be created and placed in the user's home directory.