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System Requirements

Important: M1 processors are not currently supported

The Graphics Agent for macOS requires an Intel processor. M1 processors are not currently supported.

The Graphics Agent for macOS depends on the following system capacities and capabilities:

Host Requirements

Host machine requirements
Operating Systems
  • macOS 10.15 (Catalina) or 11 (Big Sur)
Hardware Configurations Supported on newer (2017+) models of Intel-based Mac hardware, including:
  • Mac Pro
  • Mac Mini
  • iMac Pro
  • iMac
  • MacBook Pro
Models older than 2017 may work, but have not been tested and are not supported.
Remote Host Memory
  • 8GB or greater
Network Ports The following ports must be open on the host desktop:
  • TCP 443
  • TCP 4172
  • UDP 4172
  • TCP 60443
For PCoIP Ultra Collaboration, incoming traffic on UDP 4173 must also be open.
Storage At least 100MB for installation and 100MB for logging are recommended.
User You must create a user account for PCoIP connections. The user name cannot contain spaces, and cannot be the root user account.

Important: Many factors can impact performance

Actual performance depends on several factors, including available bandwidth, client and host machine capabilities, the number of monitors in use, and workload requirements.