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Frequently Asked Questions

The following questions are potential issues that can arise when deploying and managing a Cloud Access Manager deployment:

Q: What can I do when I have reached my quota for remote workstations for my subscription?

A: In this case, you have to either remove or delete remote workstations from the subscription, or request a core quota increase from Microsoft to fix the issue.

Q: What happens if my PCoIP Cloud Access Software registration code is incorrect?

A: The remote workstation will fail and all other Azure Resource Manager deployments will succeed. This remote workstation is automatically generated and added to the deployment if you select not to connect to an existing domain. To fix an existing remote workstation you will need to manually connect to it and re-register the agent. If you are connecting to an existing domain controller all the Azure Resource Manager deployments will succeed as there is no remote workstation initially involved. In this scenario you can simply enter the correct registration code in the keyvault, the secret is called cloudAccessRegistrationCode, and all future remote workstations will deploy successfully.

Q: My deployment has failed with MSFT_xRemoteFile errors, what can I do?

A: Creating a new deployment in an empty resource group should correct it.

Q: My deployment has failed with errors relating to the application gateway, what can I do?

A: Creating a new deployment in an empty resource group should correct it.

Q: I ran a deployment and encountered an error, when I tried to re-deploy it is giving me an error relating to the Cloud Access Manager Role? What can I do?

A: If you are attempting to re-deploy Cloud Access Manager following a failed deployment, you must ensure that the Cloud Access Manager role has been deleted from each of the three resource groups created in the first deployment. This can be done from within the Azure portal through the Access Control (IAM) tab of each group.

Q: How can I use NV Series remote workstations in my Cloud Access Manager deployment?

A: If you wish to use NV series remote workstations, for GPU accelerated graphics, ensure you are deploying your remote workstations into a region that supports the NV instance type, see Services by Region.

Q: Why am I experiencing delays when accessing the Cloud Access Manager Management Interface on Firefox?

A: If you are accessing the Cloud Access Manager management interface through Firefox you may experience a time delay with the TLS connection. To fix this issue install a signed certificate for your Cloud Access Manager deployment and obtain a DNS record, see Assigning a Certificate to the Application Gateway. You can also use the browser specific fixes outlined here.

Q: What authentication does Cloud Access Manager support?

A: Cloud Access Manager supports LDAPS password authentication to Microsoft Active Directory domain controllers, with RADIUS-based multi-factor authentication.

Q: Can I import existing Microsoft AD/Azure AD users into the Cloud Access Manager Management Interface?

A: If you deploy Cloud Access Manager and join to an existing domain then all users are imported. If you deploy Cloud Access Manager with an existing domain controller you start with an empty domain.

Q: Do all remote workstations that Cloud Access Manager provisions and manages need to be domain-joined?

A: Yes. The deployment scripts/ARM templates join both Linux and Windows remote workstations to the domain when they are deployed.

Q: What happens if there is a Cloud Access Manager service outage?

A: Cloud Access Manager provides a high degree of reliability and scalability. The Cloud Connector leverages Application Gateway and Azure Scale Sets, both of which can be scaled out. In the event of a connector failure internal PCoIP connections will not be affected and in-flight PCoIP sessions will continue to work. For external connections, any security gateway failures can be mitigated by scaling out the security gateway scale set and a reconnect will generally work.

The Cloud Access Manager SaaS status is available at the Cloud Access Status page. For more information on the high availability and resiliency around Cloud Access Manager and the Cloud Access Connector, speak to a Teradici sales representative.