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Troubleshooting the Software Client for Windows

This section demonstrates using Software Client for Windows log files to troubleshoot problems you may encounter with your Software Client for Windows.

Software Client for Windows logs are text (.txt) files that contain system and session information about your connection. They are useful for troubleshooting problems. A new log file is created each time you use a Software Client for Windows to initiate a PCoIP session.

Client logs are placed in %localappdata%\Teradici\PCoIPClient\logs.

If you experience a problem, recreate the issue, generate a support bundle and contact Teradici Support. You can also check the Teradici PCoIP Community Forum for troubleshooting information about this product.