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Creating a Technical Support File

Teradici may request a support file from your system in order to troubleshoot and diagnose PCoIP issues.

To create a support file:

  1. Open a PowerShell command prompt.
  2. Set the PowerShell execution policy to enable the script to run:

    Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass
    3. Launch the support bundler:

    & 'C:\Program Files (x86)\Teradici\PCoIP Client\bin\pcoip-client-support-bundler.ps1'

The support file will be created and placed in $env:ProgramData\Teradici\Support\. A new File Explorer window will open with the generated support file selected.