Creating a Technical Support File¶
Teradici may request a support file from your system in order to troubleshoot and diagnose PCoIP issues.
To create a support file:
- Open a PowerShell command prompt.
Set the PowerShell execution policy to enable the script to run:3. Launch the support bundler:
Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass
& 'C:\Program Files (x86)\Teradici\PCoIP Client\bin\pcoip-client-support-bundler.ps1'
The support file will be created and placed in $env:ProgramData\Teradici\Support\. A new File Explorer window will open with the generated support file selected.