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PCoIP Client Logging

The Software Client for Linux writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluale in diagnosing problems. This page describes how logs are handled and where they can be found.

Log Location

Client logs are placed in /tmp/Teradici/<Username>/logs/ by default. Log locations can be overriden via launch configuration if required.

<Username> is the name of the user that launched the client.

Log Levels

Log verbosity is defined by a level, respresented by an integer from 0 to 3:

Level Description
0 Critical messages only
1 Error messages and higher
2 Info messages and higher (default)
3 Debug messages and higher

The default setting is 2, recording informational messages and higher.

The log level can be changed in any of the following ways:

To set the log level in the pre-session interface:

  1. Disconnect any active PCoIP sessions and return to the pre-session interface.

  2. Click the gear icon to open the settings window:

    Settings icon

  3. Click Logs in the left side menu, and specify the desired log level in the panel.

    Set client log level

To set the log level programmatically:

This method provides the log level inline during a command line launch; see Log Level in the configuration section for details.

Tip: Reporting issues to support

When you are reporting an issue to support, set the log level to 3 (debug) first, and then reproduce the issue and create a support bundle. This will capture much more detail than the default setting, making diagnostics more effective.