Creating a Technical Support File¶
Teradici may request a support file from your system in order to troubleshoot and diagnose PCoIP issues.
The support file is a tar.gz archive containing PCoIP Software Client for Linux logs and other diagnostic data that can help support diagnose your problem.
To create a support file:
- Open a terminal window.
- Launch the support bundler:
The file will be created and placed in the user's /tmp/ directory, for example /tmp/supportbundle-client-2021-04-21T21212112Z.tar.gz.