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Performing Diagnostics

Each PCoIP component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a PCoIP system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.

Log files for the and other Teradici PCoIP components are saved to log directories.

The Windows Event Viewer also contains PCoIP event logs for high-level events.

Note: Bundling log files for support

When investigating issues with Teradici support, you may need to provide a support file which includes system log files. Instructions are provided here.