Skip to content

System Requirements

The Graphics Agent for Windows depends on the following system capacities and capabilities:

Compatible Host Instance Types

Environment Supported instance types
VMware ESXi (6.0+) VMware Hardware Version 11
KVM (5.0+) QEMU/KVM
Physical machines Windows physical machine
AWS EC2
  • G3
  • G4
  • G5
Microsoft Azure
(Generation 1 VMs)
  • NV-series
  • NVv3-Series
  • NVv4-Series
Google Cloud Platform Any instance with a compatible GPU

Host Instance Requirements

Global instance requirements
Operating Systems
  • Windows 10 21H1, 21H2 (64-bit Professional and Enterprise)
  • Windows Server 2016, 2019 (single-user only)
  • Windows 11 (Technology preview; not for production use)
Remote Host Memory At least 2GB of RAM is required on the host desktop.
The agent should have at least 512MB of available memory.
Remote Host GPU Memory At least 1GB per 4K UHD display
Remote Host CPUs At least 2 CPUs are required on the host desktop.
Processors must support Streaming SIMD Extensions (SSE) 4.2.
To use PCoIP Ultra, processors must support the AVX2 instruction set.
Network Ports The following ports must be open on the host desktop:
  • TCP 443
  • TCP 4172
  • UDP 4172
  • TCP 60443
Collaboration sessions require an open UDP port (default 64172)
Storage At least 100MB for installation and 100MB for logging are recommended.

Only the listed versions of Windows 10 are supported

The Graphics Agent for Windows is compatible with Windows 10 21H1, 21H2 (64-bit Professional and Enterprise). Other versions of Windows 10 are not supported.

Compatible GPUs

Supported GPUs

Instance GPU Driver Driver download
VMware ESXi
or KVM		 GPUs as listed in NVIDIA's GRID release notes. GRID 14.0 (511.65)+ Download instructions
Physical PC
  • Tesla (any)
  • Quadro (2000+)
Consumer-grade cards:1
  • GeForce RTX 2080
  • GeForce RTX 3070
  • GeForce RTX 3080
  • GeForce GTX 1080
  • GeForce GTX 1050
  • GeForce GTX 660
  • Quadro 2000
  • Quadro P650
  • Additional cards are expected to work, but have not been tested.
 Use the latest 511.09+ driver for your supported GPU Download information
AWS EC2 G3 NVIDIA M60 GRID 14.0 (511.65)+ Download instructions
AWS EC2 G4dn NVIDIA T4 GRID 14.0 (511.65)+ Download instructions
AWS EC2 G4ad AMD Radeon Pro V520 20.10.25.04 Download instructions
Microsoft Azure NV/NVv3 NVIDIA M60 GRID 13.1 (472.329)+ Download instructions
Microsoft Azure NVv4 AMD Radeon MI25 21.Q2 Download instructions
Google Cloud Platform NVIDIA P4, P100, T4 GRID 13.1 (472.329)+ Download instructions

Note: NVIDIA Tesla cards have license limitations

Systems using NVIDIA Tesla-based GPUs, including M60, M10, and M6, are subject to licensing restrictions which may further reduce the available number of monitors or their available resolutions. For systems using Tesla-based GPUs, only licensed displays and resolutions will use GRID functionality. For more information, see NVIDIA’s Grid Licensing User Guide

Info: Display limitations on Microsoft Azure

Graphics Agents running on Microsoft Azure may be limited to a single 2560x1600 display, depending on the state of NVIDIA GRID licensing.

  1. PCoIP agent machines using these cards require special configuration and have limitations beyond those documented in this guide. For more information and detailed instructions, see Teradici Cloud Access Software Instructions for Consumer Grade NVIDIA GPUs in the Teradici Knowledge Base. Additional cards will likely work, but have not been tested. ↩