Troubleshooting Common Networking Errors in Logs¶

PCoIP License Server logs are located in /var/log/flexnetls-TERADICI/.

Network is Unreachable¶

Check the firewall to make sure the license server has network access.

Name or service unknown¶

The specified server address could not be resolved. Ensure that the server is a valid target and the DNS is properly configured.

Connection to _____ has been refused¶

Ensure that your proxy is configured correctly. See Configuring Proxy Settings.

Error message could not be retrieved¶

Ensure that your proxy is configured correctly. See Configuring Proxy Settings.

Proxy authentication required¶

The proxy server requires authentication, but it was not provided in the proxy configuration. See Configuring Proxy Settings.

No logs are present, or the PCoIP License Server doesn't start¶

If there are no license server logs available, or if the service won't start, you can view additional system logs by entering the following command:

    journalctl -u flexnetls-TERADICI