Creating Support Bundles¶

Support bundles include relevant log files, current configuration, and license server and operating system information that are useful for Teradici Support in diagnosing problems and recommending actions. You may be asked by your Teradici Support representative for a support bundle while troubleshooting.

Support bundles are created using the pcoip-support-bundler command. You must have superuser (sudo) permissions to use this command.

This command requires the PCoIP License Server's administrative password. If you have registered the password as an environment variable, it will be used automatically; otherwise, you will be prompted for it.

To generate a support bundle:

1. Invoke the pcoip-support-bundler command.

   sudo pcoip-support-bundler
   

   Running with an empty password

   It is possible to run this command using a blank password (using -p with no argument). In this case, the bundler will exclude some information from the generated support bundle.

2. Find the generated .tar.gz output in the /tmp directory:

   /tmp/pcoip-license-server-support-bundle-<date-time>.tar.gz