Wacom Tablet Support¶
The Session Client SDK for Windows supports Wacom tablets in two configurations: bridged, where peripheral data is sent to the desktop for processing, and locally terminated, where peripheral data is processed locally at the Software Client.
Locally terminated Wacom tablets are much more responsive and tolerate low latency connections.
Whether the Wacom tablet is locally terminated or bridged, the process of remoting the USB device is the same, you need to click connect in the USB menu or auto forward the device. If local termination is supported for the particular device, it will automatically be chosen over bridging. For more information on this, see Local Termination Blacklist.
Locally Terminated Wacom Tablets¶
Locally-terminated tablets have greatly improved responsiveness, and tolerate higher-latency (including 25ms and higher) networks.
Local termination requires:
- A Standard agent or Graphics agent for Windows version 21.01 or higher.
- A Standard agent or Graphics agent for Linux version 21.01 or higher.
The following Wacom tablet models have been tested and are supported with local termination.
PCoIP client support for locally terminated Wacom tablets and the Software Client for Windows
| PCoIP Standard Agent for Linux | PCoIP Graphics Agent for Linux | PCoIP Standard Agent for Windows | PCoIP Graphics Agent for Windows | PCoIP Remote Workstation Card | |
|---|---|---|---|---|---|
| Intuos Pro Small PTH-460 |
— | ||||
| Intuos Pro Medium PTH-660 |
— | ||||
| Intuos Pro Large PTH-860 |
— | ||||
| Cintiq 22HD DTK-2200 |
— | ||||
| Cintiq Pro 24 - Pen Only DTK-2420 |
— | ||||
| Cintiq 22 DTK-2260 |
— | ||||
| Cintiq 22HDT - Pen & Touch DTH-2200 |
— | — | — | — | — |
| Cintiq Pro 24 - Pen & Touch DTH-2420 |
— | ||||
| Cintiq Pro 32 - Pen & Touch DTH3220 |
— |
Bridged Wacom Tablets¶
Bridged Wacom tablets are supported only in low-latency environments. Tablets in network environments with greater than 25ms latency will show reduced responsiveness and are not recommended. A HID Local Termination Blacklist has been added to override the preferred local termination mode. Devices on the blacklist would be bridged to the remote desktop. For more information, see Local Termination Blacklist.
The following Wacom tablet models have been tested and are supported on a PCoIP Software Client for Windows.
PCoIP client support for bridged Wacom tablets and the Software Client for Windows
| PCoIP Standard Agent for Linux | PCoIP Graphics Agent for Linux | PCoIP Standard Agent for Windows | PCoIP Graphics Agent for Windows | PCoIP Remote Workstation Card | |
|---|---|---|---|---|---|
| Intuos Pro Small PTH-460 |
— | ||||
| Intuos Pro Medium PTH-660 |
— | ||||
| Intuos Pro Large PTH-860 |
— | ||||
| Cintiq 22HD DTK-2260, DTK-2200 |
— | ||||
| Cintiq Pro 24 DTK-2420 |
— | ||||
| Cintiq 22HDT - Pen & Touch DTH-2200 |
— | ||||
| Cintiq Pro 24 - Pen & Touch DTH-2420 |
— | ||||
| Cintiq Pro 32 - Pen & Touch DTH3220 |
— |
Known Issues with Wacom Tablets and Functionality¶
Whilst testing and developing the compatibility of Teradici Cloud Access Software with different Wacom tablets, certain performance issues arise. The following is a list of the current known issues with certain Wacom tablets:
- The touch feature only works on the Cintiq Pro 32 Pen & Touch (DTH-2420). It does not work on any other bridged and locally terminated devices across all platforms.
- ExpressKey Remote does not work on the Wacom Cintiq Pro 32 (DTH-3220). You should still remote to this device when remoting to the Wacom tablet.
- There are cursor limitations when working with the Wacom Cintiq 22HD (DTK-2200) and Wacom Cintiq Pro 24 (DTK-2420) for both bridged and locally terminated devices across all platforms.
- There is a issue with the control buttons on the Wacom Cintiq Pro 32 (DTH-3220) device. The buttons do not function on locally terminated devices across all platforms.
Wacom Cintiq Pro 32 Tablet Selection¶
The Wacom Cintiq Pro 32 shows up as multiple devices in the USB menu. You should remote the following USB devices as outlined in the image below to remote to this Wacom tablet:
- ExpressKey Remote
- Cintiq Pro 32 Touch
- Wacom Cintiq Pro 32