Skip to content

Wacom Tablet Support

The Software Client for Mac supports Wacom tablets in a bridged configuration, where peripheral data is sent to the desktop for processing.

Remote USB Device Support

If a pointer type USB device, for example wacom tablets, mouse, or stylus device, is remoted, you need to grant computer control to enable it to rendor and move the cursor. You can enable this through the Preferences>Security & Privacy>Privacy>Accessibility location on your system settings.

Bridged Wacom Tablets

Bridged Wacom tablets are supported only in low-latency environments. Tablets in network environments with greater than 25ms latency will show reduced responsiveness and are not recommended.

The following Wacom tablet models have been tested and are supported on a PCoIP Software Client for Mac.

PCoIP client support for bridged Wacom tablets and the Software Client for Mac

PCoIP Standard Agent for Linux PCoIP Graphics Agent for Linux PCoIP Standard Agent for Windows PCoIP Graphics Agent for Windows PCoIP Remote Workstation Card
Intuos Pro Small
Intuos Pro Medium
Intuos Pro Large
Cintiq 22HD
Cintiq Pro 24 - Pen Only
Cintiq 22HDT - Pen & Touch
Cintiq Pro 24 - Pen & Touch
Cintiq Pro 32 - Pen & Touch

Known Issues with Wacom Tablets and Functionality

Whilst testing and developing the compatibility of Teradici Cloud Access Software with different Wacom tablets, certain performance issues arise. The following is a list of the current known issues with certain Wacom tablets:

  • The touch feature does not work on any supported device for both bridged and locally terminated devices across all platforms.
  • ExpressKey Remote does not work on the Wacom Cintiq Pro 32 (DTH-3220). You should still remote to this device when remoting to the Wacom tablet.
  • There are cursor limitations when working with the Wacom Cintiq 22HD (DTK-2200) and Wacom Cintiq Pro 24 (DTK-2420) for both bridged and locally terminated devices across all platforms.
  • There is a issue with the control buttons on the Wacom Cintiq Pro 32 (DTH-3220) device. The buttons do not function on locally terminated devices across all platforms.
  • PCoIP Clients are not compatible with NoMachine and No Machine USB drivers. For information on how to uninstall NoMachine USB drivers, see here.

Cintiq 22HD Wacom Driver

The Cintiq 22HD may require the Wacom driver to be installed on both the PCoIP Agent and PCoIP Client. The driver version on the PCoIP Agent must be 6.3.32-4. The driver on the PCoIP Client must be the latest version available.

USB Device Pressure Sensitivity

The PCoIP Software Client for macOS may encounter issues with Wacom pressure sensitivity. This is as a USB handling restriction on macOS Catalina. It occurs when you want to load the USB Kernel Extension at session start up. For information on how to address this issue, see here.