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Creating a Technical Support File

Teradici may request a support file from your system in order to troubleshoot and diagnose PCoIP issues. The support file is an archive containing PCoIP Standard Agent for Linux logs and other diagnostic data that can help support diagnose your problem.

To create a support file, type the following command as a super user:

sudo pcoip-support-bundler

The support file will be created and placed in your /tmp directory. A message will display containing the full system path to the generated file.