HP ZCentral Hardware Monitor-Troubleshooting
In case the HP ZCentral Hardware Monitor fails or malfunctions, you should undertake the following corrective and review measures:
HP ZCentral Hardware Monitor Logs¶
The logs for ZCentral Hardware Monitor are available in the following locations:
- On Windows:
%PROGRAMDATA%\HP\ZCentralConnectHardwareMonitor\HardwareMonitor.log. - On Linux®:
/var/log/hpzcentralconnecthardwaremonitor/HardwareMonitor.log.
To change the level of information displayed in the log files, edit the log4net.config file and change the log4net.config file is available in the following locations:
- On Windows (by default):
%PROGRAMFILES%\HP\ZCentralConnectHardwareMonitor\bin\log4net.config. - On Linux®:
/opt/hp/zcentralconnecthardwaremonitor/log4net.config.
The Hardware Monitor also logs to the Windows Event Log under Application logs on a Windows OS.
HP ZCentral Hardware Monitor Installation Errors and Warnings¶
Errors: This application requires Microsoft Visual C++ 2015-2019 Redistributable.
- The Windows installer and the Hardware Monitor require the Visual C++ 2015-2019 Redistributable for the installation. The installation fails without it. The vc_redist.x64.exe package should be downloaded from Microsoft and installed before reattempting installation.
Warning: HP ZCentral Hardware Monitor requires the Intel® Management Engine Interface driver to be installed. - Without the Intel® Management Engine Interface driver, the Hardware Monitor service is unable to start, but it is installed. The driver can be installed by installing the Intel® Management Engine Software (Chipset Driver) softpaq for the platform. It is available for download on the HP Drivers website (https://www.hp.com/drivers). Once the driver is installed the service can be started.
HP ZCentral Hardware Monitor Errors¶
| Error Code | Error Message | Resolution |
|---|---|---|
| 2 | Logger could not be configured. Ensure log4cpp.config is present and correctly formatted. | Ensure the file exists and has not been corrupted. To recreate this file, please reinstall the Hardware Monitor. |
| 3 | Unable to access SMBIOS information. | Ensure service is running with administrator permissions and BIOS is up to date. |
| 4 | SMBIOS does not contain System Info (Type 1) table. | Ensure the most current version of the supported BIOS is in use. |
| 5 | SMBIOS does not contain Power Supply (Type 39) table. | Ensure the most current version of the supported BIOS is in use. |
| 6 | The number of Power Supply (Type 39) SMBIOS tables is not expected. | Ensure the most current version of the supported BIOS is in use. |
| 7 | The Unit Group values of the power supplies do not match. | Ensure the most current version of the supported BIOS is in use. |
| 9 | Power supply monitoring is not supported on this platform. Initialization failed. | Ensure platform is a ZCentral 4R workstation. |
| 10 | The SWTools Driver failed to be initialized. | Ensure service is running with administrator permissions. |
| 11 | The Power Supply Monitor was unable to be initialized. | Ensure service is running with administrator permissions. |
| 12 | The Power Supply Monitor was unable to map physical memory. | Ensure service is running with administrator permissions. |
| 13 | The Power Supply Monitor was unable to unmap physical memory. | Ensure service is running with administrator permissions. |
| 14 | The Power Supply Monitor Driver was unable to be cleaned up. | Ensure service is running with administrator permissions. |
| 15 | HP ZCentral Hardware Monitor is not supported on the current platform. | Ensure platform is a ZCentral 4R workstation. |
| 16 | Failed to enumerate installed drivers. | Ensure service is running with administrator permissions. |
| 17 | The Intel® Management Engine Interface driver is not installed. The Intel® Management Engine Software (Chipset Driver) softpaq for this platform can be downloaded from the HP Drivers website (https://www.hp.com/drivers). | Install Intel® Management Engine Software (Chipset Driver) softpaq. |