How to retrieve a LDAPS certificate
This article describes 3 methods of obtaining the LDAPS certificate from the Active Directory (AD) Server that is active in your deployment, to then install on the PCoIP Management Console. This will allow the LDAPS connection between products that …
Knowledge Base Article Tutorial Security Management Management Console
Last modified: May 1, 2025
68544
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Setting Up Japanese Language and Keyboards
The following tutorial demonstrates how to set up Japanese language and keyboard for Windows PCoIP Software Client and connecting to Microsoft's Japanese Windows Server. Setting up language and keyboard is performed both on the host and client side. Note: …
Knowledge Base Article Tutorial Setup Peripheral Devices HP Anyware Zero Clients
Last modified: May 9, 2025
33633
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
TROUBLESHOOTING USB peripherals
This article provides a brief list of troubleshooting steps for common issues involving USB peripherals (e.g. DVD drives/burners, keyboards, mice, usb, smart phones, storage devices, hard drives, scanners, printers). This is not intended to be a …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware Zero Clients
Last modified: November 30, 2024
23130
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How to use the HP Anyware Licensing Portal
The HP Anyware Licensing Portal provides secure access to the list of licenses and can be used by the company's assigned Account Administrator. The Account Administrator role can be fulfilled by one central administrator or can be distributed across …
Knowledge Base Article Advisory Licensing HP Anyware Management Console Remote Workstation Card Zero Clients
Last modified: May 13, 2025
19246
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How do I bridge a USB device on a PCoIP Zero Client?
PCoIP Zero Clients locally terminate HID USB devices when connecting to: VMware View virtual desktops, or PCoIP Remote Workstation Cards (host cards) on systems where the PCoIP Host Software is installed and the Local Cursor and Keyboard feature is …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: September 3, 2023
18108
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Troubleshooting Keyboard and Mouse issues
Problem When connecting to a remote session the keyboard and mouse do not work, the input is sporadic, the input lags, the cursor doesn't appear or the mouse is out of position.   Cause There are many causes for Keyboard and Mouse issues. They include: …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware
Last modified: May 1, 2025
15580
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Cannot connect to session: Client shows licensing-related errors, or error 0x1002
Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …
Knowledge Base Article Troubleshooting Session Licensing HP Anyware Zero Clients
Last modified: September 3, 2023
14300
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
13417
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why is my redirected USB device not working after installing or upgrading the Horizon View Agent?
Scenario 1: USB Redirection is not enabled by default in View Agent Starting with version of View Agent 6.1, VMware changed the default status of the USB Redirection feature which is no longer enable by default. …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
10774
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5