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PCoIP Ultra

The Graphics Agent for macOS provides support for PCoIP Ultra, the latest protocol enhancements from Teradici. PCoIP Ultra is optimized for truly lossless support with bit-exact color accuracy and preservation of content detail at the highest frame rates.

PCoIP Ultra protocol enhancements propels our industry-recognized performance into the future of remote computing, with faster, more interactive experience for users of remote workstations working with high-resolution content.

PCoIP Ultra enhancements are disabled by default. You must enable them manually.

PCoIP Ultra is appropriate for specific use cases

For most users, the default PCoIP protocol will provide the best possible experience. Carefully review the recommended use cases in the next section to determine whether you should enable it.

For additional detail on PCoIP Ultra technical requirements for various use cases and troubleshooting steps, refer to KB 2109: PCoIP Ultra Troubleshooting.

When to Enable PCoIP Ultra

The Graphics Agent for macOS currently supports PCoIP Ultra's CPU Offload mode.

Note: Other PCoIP Ultra modes

PCoIP Ultra GPU Offload and Auto Offload modes are not supported in this release.

CPU Offload provides efficient scaling across multicore CPUs, leveraging AVX2 instruction sets. This mode is appropriate for users that require CPU-optimized delivery of 4K UHD, high-framerate video playback and build-to-lossless color accuracy. It is also useful when GPU encoding resources must be reserved for video encoding applications, typically in LAN environments.

If you do not have these specific requirements, Teradici recommends that you leave PCoIP Ultra disabled.

Requirements

To take advantage of PCoIP Ultra, you need:

  • A PCoIP agent, 21.07 or later

  • A PCoIP Software Client (any type), 21.07 or later

    PCoIP Tera2 Zero Clients do not support PCoIP Ultra

    PCoIP Ultra is only available through PCoIP Software Clients.

  • CPU offload requires CPU support for the AVX2 instruction set on both the agent and client machines.

Enabling PCoIP Ultra

To enable PCoIP Ultra features, open a Terminal window and enter the following command:

sudo defaults write "/Library/Preferences/com.teradici.pcoip-agent.plist" pcoip.ultra 1;