PCoIP Software Client for Windows Release Notes
Release Overview
These release notes provide a summary of key additions, compatibility notes, resolved issues, and known issues for the PCoIP Software Client 3.7.0 for Windows.
What's New in This Release
Improved Connection Workflow
The connection flow has been improved in several ways:
Connections can now be saved at any stage: You can now save a connection at any point in the connection process. Users are no longer required to save at the end of a connection setup, after all selections have been made. This allows greater flexibility in how saves are used, including allowing administrators to pre-configure connections.
User names in saved connections can now be changed: The username in a saved connection can now be modified. If an administrator distributes a saved connection with the software client, end users can add their usernames and re-save the connection, which will remember them in the future.
Alternatively, a single saved connection could be used for multiple usernames, which may be useful for an administrator managing a large number of remote desktops which have different logins for the same connection manager.
Single-desktop users are now connected immediately: If an end user only has access to a single desktop, that desktop is automatically selected and the connection is made immediately. These users are no longer presented with a desktop selection screen.
Improved Distribution Tools
- Pre-configured connections: Using the new partial save feature, administrators can pre-configure connection information as a saved connection and bundle it with the client application. For example, administrators can save a connection with the FQDN of the PCoIP Connection Manager preset, and distribute the save with their deployed clients. End users in this case would skip past the domain screen and directly to their user authentication screen.
Client Usability Improvements
- Simplified User Interface: The client user interface has been streamlined and simplified. For example, users no longer have to check a box to connect to a PCoIP Remote Workstation Card.
Release Downloads
Related Documents and Software
- Teradici PCoIP® Software Clients 3.7.0 Administrators' Guide
- Teradici PCoIP Remote Workstation Card Firmware 4.9 Release Notes
- Open-source and third-party components
Release History
Version/Build | Date | Description |
|---|---|---|
3.5-beta | February 2018 | Beta release |
| 3.5 | April 2018 | GA release |
| 3.6 | July 2018 | Internal release |
| 3.6.1 | July 2018 | GA release |
| 3.7.0-beta | August 2018 | Beta release |
| 3.7.0 | October 2018 | GA release |
Supported Clients | |
|---|---|
| PCoIP Software Client for Windows | PCoIP Software Client for Windows is compatible with the following Windows operating systems: Note: PCoIP Software Client for Windows does not operate with Windows Embedded Standard 7 or Windows Embedded Standard 8 systems.
|
Supported Hosts |
|---|
| Teradici Cloud Access Software agents |
| PCoIP Remote Workstation Card |
Resolved Issues¶
Resolved issue where the log file grows unbounded (71870)¶
Previously, the client log file may grow unbounded when monitors do not have distinct serial numbers. Now, the number of attempts the client will make when assigning unique serial numbers to monitors is restricted.
Known Issues¶
Bridged USB devices disconnected when switching to Windowed Mode (54679)¶
When the client has more than one monitor, switching from Full-screen to Windowed mode will disconnect all bridged USB devices.
Incompatibility between PCoIP Software Client for Windows and virtual KVM application Synergy (52396)¶
There is a known incompatibility between PCoIP Software Client for Windows and the virtual KVM application Synergy (http://symless.com/synergy). The Synergy application can interfere with the keyboard handling of the PCoIP client and cause sometimes a single or no keypresses to be transmitted to the PCoIP agent. This issue was observed with Synergy 2016 and may be present with other Synergy releases.
Workaround:
Disable Synergy when using the PCoIP client.
Connection > USB Devices client dialog does not list any USB devices (42270)¶
At times, after a session starts, the Connection > USB Devices dialog does not list any of the USB devices connected to the client.
Workaround:
Reconnect to the session or physically unplug and reconnect the USB devices connected to the client.
Wacom Intuos Pro and Intuos 5 tablets cannot be bridged (41045)¶
These tablets work as a pointing device when a session is not active, and when the tablet is not bridged while a session is active. When the tablet is bridged, the device manager application running on the remote host displays a warning icon next to the tablet and the tablet does not work.
Intuos PTH-660 and PTH-860 tablets are not impacted by this issue.
Workaround:
Avoid bridging Intuos Pro and Intuos 5 tablets.
Logitech Touch Mouse does not work when bridged in Windows (40960)¶
The Logitech Touch Mouse does not work when the device is bridged. This issue affects Windows PCoIP Software Client.
Workaround:
Do not bridge the device. The device works as expected with the remote host when it is not bridged.
Cancelling large USB file transfer fails (40817)¶
Cancelling a large file from being copied to or from a USB flash drive while bridged in PCoIP software client fails to function. The file will continue to copy until finished.
Workaround:
Do not try to cancel large file transfers.
SanDisk Cruzer USB devices do not work if the PCoIP session is disconnected while a file transfer is in progress (40769)¶
SanDisk Cruzer USB devices do not successfully re-bridge after the PCoIP session was disconnected during an active file transfer.
Workaround:
If possible, avoid disconnecting the device or the session while file transfers are in progress. If a disconnection does occur while transfers are in progress, physically unplug and reconnect the device to the client. If the device fails to mount as a mass storage device after the previous step: 1. Find the SanDisk Cruzer in Device Manager. 2. Right-click on the device and select Uninstall. 3. After uninstall completes, physically unplug and reconnect the device to the client.
USB keyboards do not work in bridged mode (40580)¶
Keyboards do not work when bridged. This affects both Windows and macOS PCoIP Software Client.
Workaround:
Do not bridge the keyboard. Keyboards function correctly when locally terminated.
Reconnecting dialog takes up to one minute to appear from sleep mode (36363)¶
The reconnecting dialog on the PCoIP Software Client may take up to one minute to appear after waking up laptop from sleep mode (by opening the lid). Prior to the reconnecting dialog appearing, the client displays the last session content.
Windows client crashes when IP address is used as broker address (32663)¶
The Windows client will crash when an IP address is used as a Host Address (broker address).
Workaround:
Use FQDN instead of IP address as a broker address.
Client window size is not remembered when crossing multiple monitors (32597)¶
When stretching the client window across multiple monitors, client window size is not remembered for session reconnects.
Mouse out of sync due to scaling in dual high-resolution displays (29862)¶
Connecting a PCoIP Software Client session with dual high-resolution displays in full-screen mode (2560x1600 for example) to a hard host that does not support high-resolution displays may result in unexpected behavior. For example, one or both displays may be scaled to single link DVI resolutions without the client also scaling, resulting in unsynchronized mouse movement.
Workaround:
Set client desktop to single link DVI resolutions. Alternatively, upgrade host GPU to support dual-link resolutions (Tera2 hosts only)
Audio input in PCoIP Software Client with PCoIP Remote Workstation Card does not work (26355)¶
When in session with a PCoIP Remote Workstation Card, PCoIP Software Client supports audio out from the host, but not audio into the host.