Troubleshooting Errors in Logs¶

PCoIP License Server logs are located in /var/log/flexnetls-TERADICI/.

Network is Unreachable¶

Check the firewall to make sure the license server has network access.

Name or service unknown¶

The specified server address could not be resolved. Ensure that the server is a valid target and the DNS is properly configured.

Unable to connect to compliance.teradici.flexnetoperations.com¶

This error occurs because the License Server cannot reach Flexnet operations in offline environments. The License Server does not need to reach this service in an offline context, and the error can be safely ignored.

No logs are present, or the PCoIP License Server doesn't start¶

If there are no license server logs available, or if the service won't start, you can view additional system logs by entering the following command:

    journalctl -u flexnetls-TERADICI