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Creating a Technical Support File

Teradici may request a support file from your system in order to troubleshoot and diagnose PCoIP issues.

The support file is a tar.gz archive containing Software Client for Windows for Windows logs and other diagnostic data that can help support diagnose your problem.

To create a support file:

  1. Open a command prompt window as the same Windows user that runs the client.
  2. On the command line, run:

    C:\>"Program Files (x86)\Teradici\PCoIP Client\ClientSupportBundler.exe"`

The support file will be created and placed in %localappdata%\Teradici\Support. A new File Explorer window will open with the generated support file selected.