Creating a Technical Support File¶
Teradici may request a support file from your system in order to troubleshoot and diagnose PCoIP issues.
The support file is a tar.gz archive containing Software Client for Windows for Windows logs and other diagnostic data that can help support diagnose your problem.
To create a support file:
- Open a command prompt window as the same Windows user that runs the client.
On the command line, run:
C:\>"Program Files (x86)\Teradici\PCoIP Client\ClientSupportBundler.exe"`
The support file will be created and placed in %localappdata%\Teradici\Support. A new File Explorer window will open with the generated support file selected.