Troubleshooting License Issues¶

Teradici includes license troubleshooting utilities with the Standard Agent for Windows. These utilities allow you to validate your licenses and list license entitlements.

Validate Licenses¶

pcoip-validate-license scans your local system and any connected physical or cloud-based license servers for active licenses, and lets you know when your license subscription expires. For more information, see Welcome to Cloud Licensing.

To run the license validation tool, open a PowerShell window, navigate to the PCoIP Agent directory, and type:

./pcoip-validate-license.ps1

For more detailed instructions, open a PowerShell window and type:

get-help ./pcoip-validate-license.ps1

List License¶

pcoip-list-licenses retrieves and displays all license entitlements on a connected physical or cloud-based PCoIP license server.

To run the license list tool, open a PowerShell window, navigate to the PCoIP Agent directory, and type:

./pcoip-list-licenses.ps1

For more detailed instructions, open a PowerShell window and type:

get-help ./pcoip-list-licenses.ps1

Tracking Usage Over Time¶

Teradici Local License Server users can use our open-source script, which displays the maximum Cloud Access Software license concurrent usage for a license server over time. For more information, refer to our Github page.

Teradici Cloud Licensing users can write a short script that runs pcoip-list-licenses periodically (for example, every 60 minutes) on any PCoIP agent machine to track license usage.