FAQ - HP Anyware Manager and HP Anyware Connector
This article provides common questions and answers about HP Anyware Manager (previously HP Anyware Manager). It includes concepts, guidelines and troubleshooting checklists and links to the product documentation instructions found in the various HP …
Knowledge Base Article FAQ Setup HP Anyware
Last modified: September 12, 2023
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Is Network Quality of Service - QoS Required for PCoIP protocol deployments?
Since PCoIP is a real-time protocol, quality of service (QoS) must be implemented for virtual desktop or remote workstation deployments using the PCoIP protocol in constrained environments. Teradici previously recommended QoS as essential for successful …
Knowledge Base Article Advisory HP Anyware Remote Workstation Card Zero Clients
Last modified: February 6, 2024
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How do I Set Zero Client password in PCoIP Management Console?
Use PCoIP Management Console PCoIP Management Console is recommended to manage the password setup for zero clients, including enabling the password protection for OSD and AWI, setting the password, and whether or not hiding the Password options from OSD …
Knowledge Base Article Tutorial Authentication Management Management Console Zero Clients
Last modified: September 3, 2023
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How can I shadow a VMware Horizon View PCoIP desktop session from my vSphere console?
Note: This knowledge base article does not apply to HP Anyware. HP Anyware uses a  Anyware software GPU or a hardware GPU disabling the vSphere Console. In some cases viewing a remote users PCoIP session may be beneficial to troubleshooting an issue. In …
Knowledge Base Article Tutorial Setup Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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Session negotiation failed while connecting from Zero Client to HP Anyware. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting.
Problem When trying to connect to a HP Anyware PCoIP Agent you receive the error "Session negotiation failed. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting."   Cause The PCoIP Zero Client session connection …
Knowledge Base Article Troubleshooting Session HP Anyware Zero Clients
Last modified: September 3, 2023
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PCoIP Audio quality and bandwidth
PCoIP Audio Features 2 channel Stereo audio Automatic quality adjustment to fit inside the available PCoIP session bandwidth Audio In and Audio Out via the HP Anyware Audio Driver included in the HP Anyware or ALC888 equivalent audio in the PCoIP Remote …
Knowledge Base Article Tutorial Performance Remote Workstation Card Zero Clients
Last modified: December 30, 2023
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How do I set my monitor resolution to 2560x1440 with PCoIP products?
Answer: 2560x1440 and 2560x1600 resolutions share the same cable requirements. Review and follow the instructions for connectors and cables in  Dual-link DVI, Single-link DVI, DisplayPort and 2560x1600 resolutions with PCoIP products. . To get a 2560x1440 …
Knowledge Base Article Advisory Display Zero Clients
Last modified: September 3, 2023
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Can multiple PCoIP Zero Clients connect to multiple PCoIP Remote Workstation Cards in a workstation/PC simultaneously?
You can install multiple PCoIP Remote Workstation Cards (host cards) into a workstation/PC and have multiple PCoIP Zero Clients connecting to them simultaneously. Each PCoIP Zero Client must have 1 PCoIP Remote Workstation Card. PCoIP Zero Clients can …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Why does the "USB device not authorized"message appear on my display?
This message indicates that an unauthorized USB device is attached to the PCoIP Zero Client. Be sure allowed USB devices are specified in the list of authorized devices and not in the list of unauthorized devices in the USB page of the PCoIP Zero Client's …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
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Client Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Session Performance HP Anyware
Last modified: February 20, 2025
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