HP Anyware Support | Documents, downloads, and support options for HP Anyware products

Will the PCoIP Agent work with more than one network interface?

Problem The PCoIP Graphics and Standard agent can be used on a host with more than one network interface. This may or may not work out of the box depending on the order of the network interfaces. Multiple network interfaces may exist in many systems due …

Tera 1 PCoIP Zero Client or PCoIP Remote Workstation card firmware prerequisites when upgrading to new firmware releases.

Answer: Note: HP Anyware Tera 1 PCoIP Zero Client devices and firmware are End of Life. Whist Tera 1 based PCoIP Zero Clients can be upgraded to Firmware 4.7.1 they lack many of the modern security standards for network communication. It is recommended …

What are the requirements to support pre-session smart card authentication when connecting to VMware Horizon (View)?

Note: With the release of PCoIP Zero Client firmware 6.1.0, the information in the knowledge base article has been moved into the PCoIP Zero Client Administrators' guide to ensure the list is current at the time of each firmware release. See PCoIP Zero …

Why did I lose my display topology settings on my PCoIP Zero Client?

Problem After powering off a monitor or unplugging a display cable, the resolution changes to native resolution, the rotation is lost and my primary monitor changed. These are the two relevant OSD display configurations: Display Topology (OSD > User …

Cannot connect to multiple monitors when using NVidia GRID GPU

I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …

Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.

Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …

FAQ - PCoIP Performance (5398)

FAQ – Performance Summary Network Requirements A well designed, tuned network should have the following characteristics: latency <= 250 ms Latency variation <= 30 ms Packet loss of <= 0.1% Tuning Guidelines Details on how to design and tune your PCoIP …

MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server

Problem MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server. The MFA challenge is only showing a short prompt regardless of which option you have …

How to create an active directory certificate using Windows

This is an unsupported reference article to help those having difficulties creating their Active Directory Certificates using Windows. This article is unsupported due to the conflicts that can arise when non-Teradici software and operating systems are …

How to upgrade PCoIP Management Console?

This is a high level KB article to give you migration path for your currently installed management console version. Path 1 - Upgrade from Management Console 1.x to Management Console version 1.1: How to upgrade PCoIP Management Console? Path 2 - Upgrade …

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