How to use the HP Anyware Licensing Portal
The HP Anyware Licensing Portal provides secure access to the list of licenses and can be used by the company's assigned Account Administrator. The Account Administrator role can be fulfilled by one central administrator or can be distributed across …
Knowledge Base Article Advisory Licensing HP Anyware Management Console Remote Workstation Card Zero Clients
Last modified: May 13, 2025
19297
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
13421
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
9729
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
FAQ - Licensing
This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …
Knowledge Base Article FAQ Licensing Management Console HP Anyware Remote Workstation Card
Last modified: May 1, 2025
6448
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
What causes a firmware upgrade failure?
Problem Uploading firmware through the AWI or a PCoIP Zero Client or PCoIP Remote Workstation Card fails with an error message. Applying firmware through the PCoIP Management Console fails.   Cause and Solution There are multiple scenarios that can cause …
Knowledge Base Article Troubleshooting Setup Management Remote Workstation Card Zero Clients
Last modified: September 3, 2023
4515
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How can I change USB authorizations for PCoIP Zero Client?
USB devices can be enabled or disabled which allows IT control of the use of peripherals with HP Anyware PCoIP Agent, VMware Horizon View using PCoIP protocol, or PCoIP Remote Workstation Cards. PCoIP Zero Clients provide unique USB security features that …
Knowledge Base Article Tutorial Management Peripheral Devices Security Remote Workstation Card Zero Clients
Last modified: September 3, 2023
4323
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How do I reset the configuration parameters entered on my PCoIP Zero Client or PCoIP Remote Workstation Card?
Answer: There are four ways to reset the PCoIP Zero Client to default settings which are described below. The PCoIP Remote Workstation card (also known as a PCoIP host card) has one reset procedure also described below. Some network information will be …
Knowledge Base Article Tutorial Management Setup Remote Workstation Card Zero Clients
Last modified: October 21, 2024
1907
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
HP Anyware Licensing Models
After completing this unit, you’ll be able to: Understand the available licensing options Understand the pros and cons of the Cloud Licensing Model vs. the Local License Server Model Select the licensing model required for your business   5 mins   …
Knowledge Base Article Tutorial Licensing HP Anyware Remote Workstation Card
Last modified: September 3, 2023
1209
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
What are HP Anyware Products
After completing this unit, you’ll be able to: Understand the purpose and meaning of HP Anyware products 10 mins       PCoIP (PC over IP) is a remote display protocol that delivers remote desktops and data to the end users securely. Following are the HP …
Knowledge Base Article Courses Management HP Anyware Zero Clients Remote Workstation Card
Last modified: September 4, 2023
1062
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
What does "MCU not initialized" log message mean?
Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500        MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …
Knowledge Base Article Troubleshooting Management Remote Workstation Card Zero Clients
Last modified: September 19, 2023
380
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5