Tablet Support

Overview

In some networks, users may notice a visible lag between the movement of the tablet stylus and the movement of the cursor on the display. This lag can be created by conditions such as large distances between client and host where stylus input coordinates must travel back and forth to the host before the cursor moves. This is considered a bridged configuration because the driver for the tablet is bridged to the host PC. To minimize the affects of the visible lag, Teradici has embedded a tablet driver in PCoIP Zero Client firmware which reduces the distance required for data to travel between the stylus and local cursor. This allows better performance for users such as artists that work in graphic intensive environments. Supported tablets that can take advantage of this driver are described as locally terminated to the PCoIP Zero Client.

High Latency Networks

Connecting to a Remote Workstation Card on a Linux PC using the Host Software for Linux wtih the local tablet driver feature enabled, helps improve the user experience by reducing the effects of latency in some networks where network latency exceeds 25 ms. To activate this feature, check the Enable Local Tablet Driver located on the PCoIP Host Software for Linux Features tab.

Supported Wacom tablets require the correct firmware uploaded to the PCoIP Zero Client as newer tablet models can be added to newer firmware releases. New supported tablet models can be identified by reviewing firmware release notes. To ensure you have the most complete set of supported Wacom tablets, use the latest release of PCoIP Firmware.

Unsupported tablets attached to clients connecting to Remote Workstation Cards will be bridged to the host PC.

Unsupported Tablets

Other unsupported tablets may work, but have not been tested and should not be used in production environments.

Absolute and Relative Co-ordinates

Supported tablets generally use absolute co-ordinates while in-session and relative co-ordinates while in pre-session such as when using the OSD. When using absolute co-ordinates, the local cursor will appear at the same position on the display as the stylus is on the tablet. As an example, if your stylus is at the center of the tablet, the cursor will appear at the center of your display. If using relative co-ordinates, the cursor will move a given direction and distance based on the motion the stylus moved across the tablet. As an example, if your stylus reaches the edge of the tablet, your cursor remains where it is on your display until you move your stylus from the edge and move it again starting at any point on the working tablet area.

Hosts

PCoIP Zero Clients support locally terminating Wacom tablets when a PCoIP Zero Client connects to any of the following hosts:

  • Windows workstations with Cloud Access Software Graphics Agent installed and with PCoIP Host Software for Windows installed.
    See the appropriate release of the Administrators' Guide and Release Notes for Cloud Access Software Graphics Agent for Windows

  • Linux workstations with both a PCoIP Remote Workstation Card inserted and PCoIP Host Software for Linux installed.
    Review the appropriate release of the Host Software for Linux Administrators' Guide

  • Windows and Linux Virtual Machines with Cloud Access Software installed and with the PCoIP Host Software installed.
    Review the appropriate release of the host Administrators' Guide and Release Notes for Cloud Access Software

Linux and Windows Virtual Machines

Virtual Machines with Cloud Access Software host agents installed may have special requirements for bridging of tablets and for local termination. For the latest information on requirements for Cloud Access Software graphics or standard agents, please see the version of the host agent Administratiors' Guide used in your deployment.

The supported tablet tables are separated by Windows and Linux host operating systems

Tablets with PCoIP Zero Client Local Termination Support when Connecting to Linux Based Hosts

Description
Model/Product ID
Cloud Access Software
Standard Agent for Linux
Cloud Access Software
Graphics Agent for Linux
Remote
Workstation Card
Cintiq
DTK-2241 / 0x0057
Cintiq
DTH-2242 / 0x0059
Cintiq 12WX
DTZ-1201W / 0x00C6
Cintiq 13HD
DTK-1300 / 0x0304
Cintiq 13HD touch
DTK-1300 / 0x0333
Cintiq 20WSX
DTZ-2000W / 0x00C5
Cintiq 21UX
DTZ-2100 / 0x003F
Cintiq 21UX2
DTK-2100 / 0x00CC
Cintiq 22HD
DTK-2200 / 0x00FA
2 2 3
Cintiq 22HDT(pen)6
DTH-2200 / 0x005B
2 2
Cintiq 24HD
DTK-2400 / 0x00F4
Cintiq 24HD touch
DTH-2400 / 0x00F8
Cintiq 24 Pro
DTH-2420 / 0x0351
3
Cintiq 32 Pro
DTH-3220 / 0x0352
2 2
Cintiq 27QHD
DTH-2400 / 0x032A
Cintiq 27QHD touch
DTH-2400 / 0x032A
Intuos3 4x5
PTZ-430 / 0x00B0
Intuos3 6x8
PTZ-630 / 0x00B1
Intuos3 9x12
PTZ-930 / 0X00B2
Intuos3 12x12
PTZ-1230 / 0X00B3
Intuos3 12x19
PTZ-1231W / 0X00B4
Intuos3 6x11
PTZ-631W / 0X00B5
Intuos3 4x6
PTZ-431W / 0X00B7
Intuos4 4x6
PTK-440 / 0X00B8
2 2 3
Intuos4 6x9
PTK-640 / 0X00B9
Intuos4 8x13
PTK-840 / 0X00BA
Intuos4 12x19
PTK-1240 / 0X00BB
Intuos4 WL
PTK-540-WL / 0X00BC
Intuos5 touch Sm
PTH-460 / 0X0026
Intuos5 touch Med
PTH-650 / 0X0027
Intuos5 touch Lg
PTH-850 / 0X0028
Intuos5 S
PTK-450 / 0X0029
Intuos5 M
PTK-650 / 0X002A
Intuos Pro Small
PTH-451 / 0X0314
2 2
Intuos Pro Medium1
PTH-660 / 0x0357
2 2 3
Intuos Pro Large1
PTH-860 / 0x0358
2 2 3
Intuos PT S
CTH-480 / 0x0302
Intuos PT M
CTR-680 / 0x0303
Intuos S
CTL-480 / 0x030E
Intuos P M
CTL-680 / 0x0323

Tablets with PCoIP Zero Client Local Termination Support when Connecting to Windows Based Hosts

Description
Model/Product ID
Cloud Access Software
Standard Agent for Windows
Cloud Access Software
Graphics Agent for Windows
Remote
Workstation Card
Cintiq 22HD
DTK-2200 / 0x00FA
3
Cintiq 22HDT(pen)6
DTH-2200 / 0x005B
Cintiq 24 Pro
DTH-2420 / 0x0351
5
Cintiq 32 Pro
DTH-3220 / 0x0352
Intuos Pro S
PTH-451 / 0X0314
2 2
Intuos Pro Medium1
PTH-660 / 0x0357
2 2
Intuos Pro Large1
PTH-860 / 0x0358
2 2
Intuos4 4x6
PTK-440 / 0X00B8
2

Network Latency when connecting to Windows hosts

Supported tablets require low-latency environments. Tablets attached to clients connecting to Windows hosts in network environments with greater than 25ms latency will show reduced responsiveness and are not recommended.


  1. Uses absolute co-ordinates while in-session and while in pre-session (when using the OSD) 

  2. Support for bridging to host PC 

  3. Requires Wacom Windows driver version 6.3.32-4 

  4. Supports pen/stylus but not touch functions while in pre-session (OSD) 

  5. Supports up to 2560x1440p 

  6. Does not support touch functions