PCoIP Remote Workstation Card Requirements

The PCoIP Remote Workstation Card has few requirements other than being used in a host PC that supports PCIe x1 devices. However there are some conditions to this requirement.

Category Requirement Notes
PC Windows or Linux OS If using features requiring the Remote Workstation Card Software, the PC must be Windows or Linux based
Available PCIe slot
  • PCIe x1
  • Quad Remote Workstation Card requires FHHL
  • Dual Remote Workstation Card requires Low Profile
  • 13W power
    		•
    GPU Video port At minimum, the same number of ports to match the number of monitors in your deployment (up to 4)
    Ports must support dual data rates to obtain maximum Remote Worktation Card resolution
    Resolution GPU must support the resolution used in your deployment (up to 3840x2160 @ 30 Hz)
    Video Port Cables miniDP to DP or miniDP to DVI High resolution configurations to a GPU with DVI ports may require active cables

    The PCoIP Remote Workstation Card is of little use without a PCoIP capable client connected to it. PCoIP client requirements are listed by the PCoIP client being used.

    Connecting Monitors to your Workstation

    PCoIP sessions to Remote Workstation Cards when monitors are connected on the workstation are not supported.

    Connection Prerequisites

    This section lists basic requirements for the following connection types you can make to the PCoIP Remote Workstation Card. This firmware release support connections from PCoIP Zero Clients, Software Clients and management using PCoIP Endpoint Managers (such as the PCoIP Management Console).

    No-IP networks

    While PCoIP Zero Clients and Remote Workstation Cards can be configured to be directly connected via a no-IP network (a cable connecting both units together with no switch in between), it is not a configuration that is supported by Teradici. For more information see KB 1297

    Downloading Firmware

    To download a specific firmware version for Remote Workstation Card, log in to the Teradici Support Site. You may require a Teradici Cloud Access subscription to access some firmware versions.

    4K Prerequisites

    • 4K firmware 20.01 or newer

    • Mini DisplayPort model of a quad (TERA2240) or dual (TERA2220) Remote Workstation Card

    • The GPU on the workstation must support 4K UHD

    • 1 Gb connection between the client and host (for a better experience)

    Build to Lossless and timing behavior

    • With 4K firmware, the Remote Workstation Card Build to Lossless feature is disabled when using 4K resolutions

    • 4K @ 60 Hz timings are not supported. The client will search for a 4K @ 30 Hz timing instead.

    PCoIP Zero Client to PCoIP Remote Workstation Card

    Before connecting a PCoIP Zero Client to a Remote Workstation Card, please ensure that the following prerequisites are in place:

    • For 4K Zero Client Configurations

    • Ensure the Remote Workstation Card and PCoIP Zero Client have compatible firmware versions identified in the release notes.
      For information on how to assign a firmware file to a profile using the Management Console, see Management Console Administators' Guide
      For information on how to upload firmware to a single host or client using the AWI, see Uploading Firmware.

    • The PCoIP Zero Client and Remote Workstation Card are using compatible security encryption.

    • The PCoIP Zero Client and Remote Workstation Card have the same Peer-to-Peer certificate configuration. See Peering Remote Workstation Cards to PCoIP Zero Clients for details.

    • The networks between the Remote Workstation Card and PCoIP Zero Client are properly configured and optionally have a 1 Gb connection between them for a better experience.

    • Optionally, the host PC power cable is connected if you are wanting to use the host PC power on/off switch.

    PCoIP Software Client to PCoIP Remote Workstation Card

    Before connecting a PCoIP software client to a Remote Workstation Card, please ensure:

    • The PCoIP Remote Workstation Card has a compatible firmware installed. See the firmware release notes for compatibility details.
      For details about PCoIP software client requirements, and instructions on how to configure the client to connect to a Remote Workstation Card, please see your software client administrators guide (Windows, macOS, and Linux.)

    • The Teradici software client and PCoIP Remote Workstation Card are using compatible security encryption.

    • The PCoIP Remote Workstation Card Software is installed on the host PC.

    • The networks between the Remote Workstation Card and PCoIP Zero Client are properly configured.

    PCoIP Management Console to PCoIP Remote Workstation Card

    To use a PCoIP endpoint manager to remotely manage PCoIP Remote Workstation Cards, ensure the PCoIP Management Console interface is enabled (default).

    Management Console Version

    This firmware release supports Management Console 20.01+.