Creating Support Bundles¶

Support bundles include relevant log files, current configuration, and license server and operating system information that are useful for Teradici Support in diagnosing problems and recommending actions. You may be asked by your Teradici Support representative for a support bundle while troubleshooting.

Support bundles are created using the pcoip-support-bundler command. You must have superuser (sudo) permissions to use this command.

This command requires the PCoIP License Server's administrative password. You can provide the password inline using -p. If you do not provide the password on the command line, you will be prompted for it.

To generate a support bundle:

Invoke the pcoip-support-bundler command.
```
sudo pcoip-support-bundler
```
Running with an empty password

It is possible to run this command using a blank password (using -p with no argument). In this case, the bundler will exclude some information from the generated support bundle.
Find the generated .tar.gz output in the /tmp directory:

/tmp/pcoip-license-server-support-bundle-<date-time>.tar.gz

Understand the data the support bundler collects

Support bundles will collect the following files or command output:

/opt/flexnetls/TERADICI/* (except flexnetls.jar)
/opt/flexnetls/TERADICI/admintools/* (except flexnetlsadmin.jar)
/var/log/flexnetls-TERADICI/*
var/log/audit/*
/var/log/messages*
/etc/init.d/flexnetls-TERADICI
/etc/default/flexnetls-TERADICI
/etc/*-release
/etc/issue
pcoip-configure-proxy.py -v
pcoip-view-license.py -p
flexnetlsadmin.sh -server -config
flexnetlsadmin.sh -server -status

The output of the following system commands is collected:

id license_server
groups license_server
yum list installed
who
dmesg
ss -ax
semodule -l
sestatus
ps wwauxfZ
netstat -Wnap
firewall-cmd --list-all
iptables-save
df -hk
ip addr