Troubleshooting Common Networking Errors in Logs

PCoIP License Server logs are located in /var/log/flexnetls-TERADICI/.

Network is Unreachable

Check the firewall to make sure the license server has network access.

Name or service unknown

The specified server address could not be resolved. Ensure that the server is a valid target and the DNS is properly configured.

Connection to _____ has been refused

Ensure that your proxy is configured correctly. See Configuring Proxy Settings.

Error message could not be retrieved

Ensure that your proxy is configured correctly. See Configuring Proxy Settings.

Proxy authentication required

The proxy server requires authentication, but it was not provided in the proxy configuration. See Configuring Proxy Settings.

No logs are present, or the PCoIP License Server doesn't start

If there are no license server logs available, or if the service won't start, you can view additional system logs by entering the following command:

    journalctl -u flexnetls-TERADICI