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Frequently Asked Questions

Which password does the pcoip-set-password command set?

pcoip-set-password sets the PCoIP License Server Administrator's password, which controls access to the license server's trusted storage. Trusted Storage is a secured database where license keys and license server settings are stored. The password is required for administrators to add, remove, or view license information.

Note: The PCoIP License Server administrator's password is not the system user's password

The PCoIP License Server administrator's password controls access to privileged PCoIP License Server commands. It is not the same as your system user password.

Can I install multiple license servers?

Yes. Teradici recommends using multiple license servers if you are deploying services in remote global regions, and want to optimize performance by having a license server located near your PCoIP host machines. Each license server must be activated separately with a pool of licenses.

How do I move licenses from one PCoIP License Server to another?

To move licenses between servers, you must first return all the licenses controlled by the origin server, then activate them on the destination server:

Can I check to see if the proxy is working?

Check the pcoip-license-server.log file in /var/log/flexnetls-TERADICI. If it contains an error message related to making a connection to FlexNet Operations, the proxy settings are incorrect.

If the proxy is working, the log will contain Updated Features or Updated License Server Instance messages.

You can view proxy settings by running the following command:

sudo pcoip-configure-proxy -v

How can I activate all the licenses available under an activation code?

You must explicitly state the number of licenses to activate for each activation code when invoking pcoip-activate-online-license. If you do not know the number of licenses available, consult the verification email you received when purchasing the bundle of licenses.

What happens when PCoIP session licenses expire?

PCoIP agents relying on expired licenses will no longer establish PCoIP connections. This does not affect the remote host machine; only the ability to connect to it using PCoIP.

Can I upgrade my PCoIP License Server without impacting my users?

Yes. When an active PCoIP agent—an agent which has established at least one successful PCoIP session—cannot validate its license for any reason, it will enter a 7-day grace period. During the grace period, PCoIP agents will continue to work normally.

You can safely take the PCoIP License Server offline and update the software without affecting users during this 7-day grace period. Once the PCoIP License Server is back online, the PCoIP agents exit the grace period.

Are there tools available to help use the PCoIP License Server?

Teradici maintains a public Github repo with open-source scripts that you can use in conjunction with the PCoIP License Server. For more information, see Additional Tools.

Can I use a failover server?

Yes, you can set up a second PCoIP License Server to act as a backup in case the primary server is down or unreachable. Setting up a failover server requires an internet connection. For more information, see Using a Failover PCoIP License Server.

How do I know if a PCoIP agent has entered a grace period?

PCoIP agents that have entered grace periods will indicate their status in their logs. You can also use the pcoip-validate-host command on the PCoIP Agent machine to check the status of an individual PCoIP agent.

What is the Unique Identifier Associated with my License Server's VM?

In some debugging or support scenarios, you may need to find the unique identifier of your License Server's machine. To get the ID number, use the pcoip-get-license-server-id command.

This command requires the License Server password. You can include it with the command using the -p option. If you omit the password, you will be prompted for it.

Do any addresses need to be whitelisted for outgoing connections?

Yes. If you are activating licenses using an internet connection, whitelist the following domains:

  • teradici.flexnetoperations.com
  • teradici.compliance.flexnetoperations.com

Alternatively, you can also ensure the following network blocks are whitelisted:

  • Production: 64.14.29.0/24
  • Disaster Recovery: 64.27.162.0/24

The following network blocks are not currently in use, but may also be used in the future:

  • Production: 162.244.220.0/24
  • Disaster Recovery: 162.244.222.0/24