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Troubleshooting Error Messages

ERROR: Connection to server failed or refused

Check that the license server service is running:

sudo systemctl is-active flexnetls-TERADICI

If it is, ensure that the listening port is open (the default listening port is 7070). To quickly check that the correct listening port is open, use a browser to visit the following URL:

https://<license-serve-ip-address>:<port>/api/1.0/health

Job for flexnetls-TERADICI.service failed because the control process exited with error code

If you see this error message, the server needs to be killed and restarted. To kill and restart the system, use these commands:

sudo pkill -u pcoip_license_server  
sudo systemctl restart flexnetls-TERADICI

Too many failed logins

This error means that the provided password has been incorrect 3 consecutive times while attempting to access the PCoIP License Server trusted storage. If the incorrect password has been provided 3 or more times consecutively, the license server will block access to administrative commands for 10 minutes, or until the license server is restarted.

FNE License Server has not been configured for HTTPS

This can happen when the /opt/flexnetls/TERADICI/flexnet.certs file is missing or invalid. Updating or re-installing the license server should fix the issue. See Updating PCoIP License Server in an Offline Environment for detailed instructions.

Contact Teradici Support if the issue persists after reinstalling.

ACTIVATION_ID_COUNT_EXCEEDED

This error means you are attempting to activate more licenses than the activation code allows. Most likely, one or both of these conditions has been met:

  • Some or all of the licenses for this activation code have already been activated on other PCoIP License Server instances, and there are not enough still available to complete your request. To activate these licenses on the current PCoIP License Server instance, you must first return them on the other instances.
  • You have specified a larger license count than the given activation code manages.

ACTIVATION_ID_INVALID

This error means you have provided an invalid activation code. Make sure you have entered the activation code string correctly, including any symbols like dashes (-).

response.bin is rejected

The response.bin file generated by FlexNet Operations expires after 24 hours. Once expired, the file can no longer be used to validate licenses using pcoip-activate-offline-license. If this occurs, submit your request.bin to FlexNet Operations again and use the new response.bin file.