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Troubleshooting General Issues

My PCoIP session licenses have disappeared

Your licenses have most likely expired. Contact Teradici Sales to re-activate your licenses.

My installation is taking a long time to complete

Offline systems can expect installation times of up to 10 minutes. If you are experiencing delays longer than this, or if your installation is quitting with a timeout error, check the system logs for errors and contact Teradici Support.

I forgot my PCoIP License Server administrative password

If you forget the PCoIP License Server administrative password, you will no longer be able to run most administrative commands. You will still be able to adjust proxy settings and change the listening port.

The PCoIP License Server administrative password is not recoverable. To restore administrative access, you must:

  1. Destroy the PCoIP License Server's trusted storage folder (/var/opt/flexnetLS/TERADICI)
  2. Reinstall the PCoIP License Server
  3. Set a new PCoIP License Server administrative password
  4. Reactivate any licenses that were previously activated on the PCoIP License Server. The activation code (or keys) used must be identical to the original activations in order to preserve your licenses.

Do not destroy the PCoIP License Server machine

If you destroy the license server machine, the licenses will be lost.

I've changed some configuration settings but the changes have not been applied

Configuration changes require a restart of the PCoIP License Server service to take effect. To restart the service, use this command:

sudo systemctl restart flexnetls-TERADICI

My password fails when using the -p option

If your password contains reserved Linux characters like the pipe (|), the shell may interpret them as operators instead of string characters and break the command. In order to prevent the shell from interpreting operators, enclose your password in single quotes.

When I activate additional licenses under an existing activation code, the number of activated licenses I get is wrong

When you supply an activation count (-c) to pcoip-activate-*-license, you are setting the total number of licenses that should be active under that code. If you have 10 licenses and want to activate 5 more, you should run the activation command with -c 15 (not -c 5).

The PCoIP agent reports that there are no available licenses

If the PCoIP agent reports that that no licenses are available, consider the following possibilities:

  • The PCoIP License Server may be incorrectly configured and unable to communicate with your PCoIP agents. The PCoIP License Server should be available at https://<license-server-address>:<port(default=7070)>/request.
  • PCoIP agents must be configured to use the same port number as your PCoIP License Server. By default, this is 7070. If you change the listening port on the PCoIP License Server, you must also configure your PCoIP agents to use the new value.
  • The PCoIP License Server may not have enough free licenses. Use pcoip-list-licenses to verify your available license count.