Troubleshooting Errors in Logs

PCoIP License Server logs are located in /var/log/flexnetls-TERADICI/.

Network is Unreachable

Check the firewall to make sure the license server has network access.

Name or service unknown

The specified server address could not be resolved. Ensure that the server is a valid target and the DNS is properly configured.

Unable to connect to compliance.teradici.flexnetoperations.com

This error occurs because the License Server cannot reach Flexnet operations in offline environments. The License Server does not need to reach this service in an offline context, and the error can be safely ignored.