System Requirements

Before installing the Remote Workstation Card Software, ensure your PC or workstation meets the following requirements:

  • PCoIP Remote Workstation Card firmware 20.01

  • PCoIP Zero Client firmware 20.01

  • The Host Driver Function is enabled on the PCoIP Remote Workstation Card (see Enabling Host Driver Function).

  • Administrator has administrative permissions.

  • Supported operating systems:

    • Windows 10 64-bit

Remote Workstation Card Software features may be affected by restrictions/limitations of the client connecting to the Remote Workstation Card. To see any further restrictions, see system requirements documentation of your client.

Restrictions

Remote Workstation Card Software imposes some limitations to prevent users from getting their system into a state where the keyboard and mouse do not work. If the local cursor and keyboard feature is not enabled, mouse and keyboard input from the software client is not sent to the PC/workstation.

  • Users cannot disable the local cursor feature on the Login screen. This restriction affects both zero client and software client users, which would later prevent a user from logging into the machine.

  • Users cannot disable the local cursor feature while connected to the PC/workstation from a software client.

Added support for sending host cursor changes to client

Remote Workstation Card Software release 3.5.20 adds support for sending host cursor changes to the client (see Remote Workstation Card Software Features Tab). This feature does not work with VMware View soft clients running releases 5.0 and older. This feature is supported in later soft client releases.

Compatibility

The compatibility matrix below lists the firmware releases and the compatible PCoIP Remote Workstation Card Software releases. We recommend that you install the PCoIP Remote Workstation Card Software release that corresponds to the firmware uploaded to the Remote Workstation Card and PCoIP Zero Client.

Some features added to new releases of the Remote Workstation Card Software require firmware upgrades on the PCoIP Remote Workstation Card and/or PCoIP Zero Client.

Firmware and Remote Workstation Card Software Compatibility

Remote Workstation Card Software Release Recommended Remote Workstation Card Firmware Release Recommended Zero Client Firmware Release Compatible
Firmware Release                                                            
20.01 20.01 20.01 Remote Workstation Card: 5.1
PCoIP Zero Client: 6.5
4.3.x 5.1 6.5 Remote Workstation Card: 4.9 - 5.1
PCoIP Zero Client: 4.8.2 - 6.5