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Contacting Support

If you encounter any problems installing, configuring, or running the PCoIP Connection Manager and PCoIP Security Gateway, you can create a support ticket with HP.

Before creating a ticket, be prepared with the following:

  • A detailed description of the problem
  • Your PCoIP Connection Manager and PCoIP Security Gateway version number. You can find this by opening a console window and running the command:

    pcoip-cmsg-setup --version
  • A support bundle, which contains log files and other diagnostic information we can use to help solve the problem. See Generating a Support Bundle for more information.

The HP Community Forum

The PCoIP Community Forum enables users to have conversations with other IT professionals to learn how they resolved issues, find answers to common questions, have peer group discussions on various topics, and access the HP PCoIP Technical Support Service team. HP staff are heavily involved in the forums.

To visit the HP community, go to the HP Knowledge Center.