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Troubleshooting Error Messages

Some common PCoIP client error messages and their possible causes are listed here.

Error occurred while communicating with broker

Possible cause Resolution
The connection broker may be down or unreachable Ensure the broker server is up and the broker service is running
Ensure the broker server is resolvable by DNS

Timeout occurred while communicating with broker

Possible cause Resolution
The port which the connection broker listens on may be blocked Ensure the port which the broker server listen on is not blocked by firewall
Ensure the broker server is funcational

Error occurred while communicating with agent

Possible cause Resolution
The PCoIP agent may be down or or unreachable. Ensure the host is up and the agent service is running.
Ensure the host is resolvable by DNS

Timeout occurred while communicating with agent

Possible causes:

Possible cause Resolution
The port which the PCoIP agent linsten on may be blocked. Ensure the port of the PCoIP agent listen on is not blocked by firewall