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Contacting Support

If you encounter any problems installing, configuring, or running the PCoIP Connection Manager and PCoIP Security Gateway, you can create a support ticket with Teradici.

Before creating a ticket, be prepared with the following:

  • A detailed description of the problem

  • Your PCoIP Connection Manager and PCoIP Security Gateway version number. You can find this by opening a console window and running the command:

    pcoip-cmsg-setup --version

  • A support bundle, which contains log files and other diagnostic information we can use to help solve the problem. See Generating a Support Bundle for more information.

The Teradici Community Forum

The PCoIP Community Forum enables users to have conversations with other IT professionals to learn how they resolved issues, find answers to common questions, have peer group discussions on various topics, and access the Teradici PCoIP Technical Support Service team. Teradici staff are heavily involved in the forums.

To visit the Teradici community, go to the Teradici Knowledge Center.