Troubleshooting Error Messages¶
Some common PCoIP client error messages and their possible causes are listed here.
Command failed due to a connection broker communication failure.¶
| Possible cause | Resolution |
|---|---|
| The connection broker is down or unreachable Broker certificate validation is enabled but the broker certificate is invalid. |
Ensure the broker server is up and the broker service is running. Ensure the PCoIP Connection Manager can reach the broker. Ensure a properly constructed and valid certificate is installed on the broker. Ensure the certificate the broker presents has been imported to the keystore. |
Connection to the broker lost¶
| Possible cause | Resolution |
|---|---|
| The connection broker is down or unreachable Broker certificate validation is enabled but the broker certificate is invalid. |
Ensure the broker server is up and the broker service is running. Ensure the PCoIP Connection Manager can reach the broker. Ensure a properly constructed and valid certificate is installed on the broker. Ensure the certificate the broker presents has been imported to the keystore. |
Command failed due to a PCoIP agent failure¶
Possible causes:
| Possible cause | Resolution |
|---|---|
| The PCoIP agent may be down or unreachable. | Ensure the host is up and the agent service is running. Ensure the PCoIP Connection Manager can reach the agent. |
| Agent certificate validation is enabled but the agent certificate is invalid | Ensure a properly constructed and valid certificate is installed on the agent. Ensure the certificate the broker presents has been imported to the keystore. |