Retrieving the Support Bundle

The following section outlines how to get the support bundle for the PCoIP Connection Manager and Security Gateway. To get the support bundle run the following command:

sudo /opt/Teradici/Management/bin/support-bundler.sh

To check the system usage run the following command:

sudo /opt/Teradici/Management/bin/support-bundler.sh -h
Both these commands must be run with superuser privileges. The generated bundle is stored in the /tmp directory as a .tar.gz file. It should be named as /tmp/teradici-cmsg-support-bundle-${DATESTR}.tar.gz.

The PCoIP Connection Manager and Security Gateway support bundle contains:

  • Configuration files for the Connection Manager and Security Gateway.
  • Third-party configurations files.
  • Log files for the Connection Manager and Security Gateway.
  • System information (CPU, memory size, disk size, network information, system logs and more).