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Creating a Technical Support File

Teradici may request a support file from your system in order to troubleshoot and diagnose PCoIP issues.

The support file is a tar.gz archive containing PCoIP Software Client for Linux logs and other diagnostic data that can help support diagnose your problem.

To create a support file:

  1. Open a terminal window.
  2. Launch the support bundler:

username$ pcoip-client-support-bundler

The file will be created and placed in the user's /tmp/ directory, for example /tmp/supportbundle-client-2021-04-21T21212112Z.tar.gz.