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PCoIP Ultra

The Standard Agent for Windows provides support for PCoIP Ultra, the latest protocol enhancements from Teradici. PCoIP Ultra is optimized for truly lossless support with bit-exact color accuracy and preservation of content detail at the highest frame rates.

PCoIP Ultra protocol enhancements propels our industry-recognized performance into the future of remote computing, with faster, more interactive experience for users of remote workstations working with high-resolution content.

PCoIP Ultra enhancements are disabled by default. You must enable them manually.

PCoIP Ultra is appropriate for specific use cases

For most users, the default PCoIP protocol will provide the best possible experience. Carefully review the recommended use cases in the next section to determine whether you should enable it.

For additional detail on PCoIP Ultra technical requirements for various use cases and troubleshooting steps, refer to KB 2109: PCoIP Ultra Troubleshooting.

When to Enable PCoIP Ultra

In release 20.10, PCoIP Ultra supports the following use cases:

  • Users requiring CPU-optimized delivery of 4K UHD, high-framerate video playback and build-to-lossless color accuracy.

  • Efficient scaling across multicore CPUs, leveraging AVX2 instruction sets.

For all other scenarios, Teradici recommends that you leave PCoIP Ultra disabled.


To take advantage of PCoIP Ultra, you need:

  • A PCoIP agent (any type), 20.10 or later

  • A PCoIP Software Client (any type), 20.10 or later

    PCoIP Tera2 Zero Clients are not supported

    PCoIP Ultra is supported by PCoIP Software Clients only. PCoIP Tera2 Zero Clients cannot use PCoIP Ultra.

  • The CPUs on both the agent and the client machines must support the AVX2 instruction set.

Enabling PCoIP Ultra

To enable PCoIP Ultra features, edit your GPO settings and set a Ultra mode as required:

  • CPU Offload To turn on PCoIP Ultra CPU Offload. CPU offload requires CPU support for the AVX2 instruction set on both the remote host and client. The PCoIP Zero client is not supported. CPU offload is recommended for 4K UHD resolutions with video playback requirements of 30 fps (or more), and the highest possible image quality and color accuracy.

All PCoIP Ultra settings take effect on the next PCoIP session. No configuration is required on the PCoIP Software Client.

Turning PCoIP Ultra off

To disable PCoIP Ultra and use the default PCoIP experience instead, set the Ultra GPO setting to disabled.

Setting GPO variables

If you don't know how to enable GPO variables, refer to Configuring the Standard Agent for Windows.

Recommended client adjustments

For improved performance when using PCoIP Ultra, ensure Enhanced A/V Sync is disabled on your PCoIP software client. This is disabled by default.

  • Windows clients: Open C:\%appdata%\Teradici\Teradici PCoIP Client.ini in an editor and add the following line:

  • macOS clients: From a command prompt, enter the following command:

    defaults write "com.teradici.Teradici PCoIP Client" enable_enhanced_avsync 0
  • Linux clients: open ~/.config/Teradici/Teradici PCoIP Client.ini in an editor and add the following line: