Skip to content

System Requirements

The Graphics Agent for Windows depends on the following system capacities and capabilities:

Supported Host Instance Types

Environment Supported instance types
VMware ESXi (6.0+) VMware Hardware Version 11
KVM (5.0+) QEMU/KVM
Physical machines Windows bare metal
AWS EC2
  • G2
  • G3
Microsoft Azure
  • NV-series
  • NVv3-Series
Google Cloud Platform Any instance with a supported GPU

Host Instance Requirements

Global instance requirements
Operating Systems
  • Windows 10 1803, 1809 (64-bit Professional and Enterprise)
  • Windows Server 2016 (single-user only)
  • .NET 4.5
Remote Host Memory At least 2GB of RAM is required on the host desktop.
The agent should have at least 512MB of available memory.
Remote Host GPU Memory At least 1GB per 4K UHD display
Remote Host CPUs At least 2 CPUs are required on the host desktop.
Processors must support Streaming SIMD Extensions (SSE) 4.2.
To use PCoIP Ultra, processors must support the AVX2 instruction set.
Network Ports The following ports must be open on the host desktop:
  • TCP 443
  • TCP 4172
  • UDP 4172
  • TCP 60443
Storage At least 100MB for installation and 100MB for logging are recommended.

Windows 10 1903 is not supported

The Graphics Agent for Windows is compatible with Windows 10 1803 and 1809. It does not support Windows 10 1903.

Supported GPUs

NVIDIA GPUs

Instance GPU Driver Driver download
VMware ESXi
or KVM
NVIDIA GPUs that support NVIDIA Capture SDK. GRID 9.0 (431.02) Download instructions
Physical PC NVIDIA GPUs that support NVIDIA Capture SDK. Use the latest driver for your supported GPU Download information
AWS EC2 G2 NVIDIA K520 GRID R367 (370.28) Download instructions
AWS EC2 G3 NVIDIA M60 GRID 9.0 (431.02) Download instructions
Microsoft Azure NVIDIA M60 GRID 9.0 (431.02) Download instructions
Google Cloud Platform NVIDIA P4, P100, T4 GRID 9.0 (431.02) Download instructions

Note: NVIDIA Tesla cards have license limitations

Systems using NVIDIA Tesla-based GPUs, including M60, M10, and M6, are subject to licensing restrictions which may further reduce the available number of monitors or their available resolutions. For systems using Tesla-based GPUs, only licensed displays and resolutions will use GRID functionality. For more information, see NVIDIA’s Grid Licensing User Guide

AMD GPUs

AMD Support is offered as a technology preview

AMD FirePro GPU support is currently available as technology preview. Be aware that the preview may have stability, compatibility, or other issues. Windows Server 2016 is not currently supported.

Instance GPU Driver Driver download
VMware ESXi
or KVM
AMD FirePro
(Technology Preview)
AMDGPU-PRO 16.60
(technology preview)
Download instructions
Physical PC AMD FirePro
(Technology Preview)
AMDGPU-PRO 16.60
(technology preview)
Download instructions

Info: 2560 x 1600 Displays

Graphics Agents running on Microsoft Azure may be limited to a single 2560x1600 display, depending on the state of NVIDIA GRID licensing.