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Installing GPU Drivers on Windows Desktops

Before installing the PCoIP Agent, you need to install the correct driver for your configured GPUs. RDP into your machine and then proceed with the installation instructions below.

The correct driver versions for release 19.11.0 are shown below. Be sure to install the specified driver, and not the latest available version. Teradici qualifies Graphics Agent support against the driver versions listed here.

Documentation for download and installation of these drivers is provided by their manufacturers. As a convenience, we've provided the current locations of relevant third-party documentation here. While we do our best to keep these links up to date, Teradici does not control these resources or their locations and it's possible that they could break.

Install NVIDIA GRID Drivers on ESXi and KVM Hypervisors

Instance Type Supported GPUs Supported NVIDIA GRID driver version Installation instructions
ESXI or KVM NVIDIA GPUs that support NVIDIA Capture SDK. GRID 9.0 (431.02) Download the driver directly from NVIDIA and follow their instructions to install. You can only access this driver if you have purchased a corresponding card.

Install NVIDIA Drivers on Physical PCs

Instance Type Supported GPUs Supported NVIDIA driver version Installation instructions
Physical PC NVIDIA GPUs that support NVIDIA Capture SDK. Use the latest driver for your supported GPU Download the driver directly from NVIDIA and follow their instructions to install. You may only have access to this driver if you have purchased a corresponding card.

Install NVIDIA GRID Drivers on AWS Instances

Instance Type Supported GPUs Supported NVIDIA GRID driver version Installation instructions
EC2 G2 NVIDIA K520 GRID R367 (370.28) Download the driver directly from NVIDIA and follow their instructions to install. You can only access this driver if you have purchased a corresponding card.
EC2 G3 NVIDIA M60 GRID 9.0 (431.02) Download the driver from Amazon using the AWS Tools for Windows PowerShell, as documented by Amazon.

Install NVIDIA GRID Drivers on Azure NV-series Instances

Instance Type Supported GPUs Supported NVIDIA GRID driver version Installation instructions
Azure NV-series NVIDIA M60 GRID 9.0 (431.02) Follow the instructions in Microsoft's Azure documentation.

Install NVIDIA GRID Drivers on Google Cloud Instances

Instance Type Supported GPUs Supported NVIDIA GRID driver version Installation instructions
Google Cloud instances NVIDIA P4, P100, T4 GRID 9.0 (431.02) Installer available here.

Install NVIDIA GRID Drivers on Other Instance Types

Instance Type Supported GPUs Supported NVIDIA GRID driver version Installation instructions
All other instance types NVIDIA GPUs that support NVIDIA Capture SDK. GRID 9.0 (431.02) See below for instructions.

Download and Install AMD GPU Drivers

Caution: AMD support is a technology preview

AMD support is a Teradici Technology Preview feature, and is not recommended for production systems. If you want to give this feature a try, contact Teradici for guidance.

Instance Type Supported GPUs Supported NVIDIA GRID driver version Installation instructions
ESXI and Bare Metal AMD FirePro
(Technology Preview)
AMDGPU-PRO 16.60
(technology preview)
Contact Teradici for instructions

Installing the PCoIP Agent

Once the GPU drivers are present, you can download the PCoIP Installer.