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Cloud Access Connector Support Bundle on RHEL/Rocky Linux

Beta Feature

Please be aware that the Cloud Access Connector on RHEL/Rocky Linux is only currently available in a beta version. As such, this feature may change as it is developed, and it will not be supported by Teradici Global Support Services. Features in the beta version are considered not yet ready for full production and you use them at your own risk.

If you encounter an issue with the Connector on RHEL/Rocky Linux, it is possible to generate a support bundle that can be sent to the Teradici support team to investigate and resolve.

To generate the support bundle, run the following command:

sudo /usr/local/bin/cas-connector diagnose --support-bundle
If this command is successful, a tar.gz file will be located under the /tmp/ directory with a name formatted as follows:

/tmp/cas-connector-support-bundle-(date)-(time).tar.gz

Support Bundle Information and Logs

The support bundle will collect the various information from the system and then zip the files into a .tar.gz file in the /tmp directory.

Once you unzip the file the structure will be as follows:

  • files/etc folder contains files with OS level information:
    • issue file will contain a copy of all contents from the /etc/issue file.
    • os-release file will contain all operating system identification data that was found in the /usr/lib/os-release file.
  • files/var/log/cas-connector folder collects all of the CAS Connector log files, for example generate, configure, diagnose, install logs.

The out folder collects outputs from running various commands to expose the details of relevant system information and CAS Connector backend services, as outlined below:

  • os folder will contain the following files:
    • dmesg.out file will contain the output of command dmesg.
    • ls_-l@var@crash.out file will contain the output of the command ls -l /var/crash.
    • pgrep_-l_k3s.out file will contain the output of the command pgrep -l k3s.
    • ps_wwauxfx.out file will contain the output of the command ps wwauxfZ.
    • ss-aux.out file will contain the output of the command ss -ax.
    • who.out file will contain the output of the command who.
  • The firewall folder will contain the outputs of the command firewall-cmd --list-services.
  • The network folder will display the following network files:
    • netstat_-Wnap.out file will contain the output of the command netstat -Wnap.
    • ip_add.out file will contain the output of the command ip add.
    • selinux folder will contain the following files:
      • semodule_-l.out file will contain the output of the command semodule -l.
      • sestatus.out file will contain the output of the command sestatus.
  • The deployments folder will contain the following files:
    • kubectl_get_deployment.out file is the output of the command kubectl get deployments which list the status of all deployments for CAS Manager services.
    • The description of the deployment for each of the deployments through the output of the command kubectl describe.
  • pods folder will contain a describe pod file for each pod.
  • logs folder will display the log files for each pod.
  • services folder will contain a Describe Service file for each service.
  • secrets folder will display the output of the command kubectl get secrets.